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venee butler

DO NOT!!! Send your loved one to this nursing care facility!! It is horrible!! My father was here and the food was horrible, they don’t care if you are a diabetic, I spoke to these people until I was blue in the face. They are nice in your face but once your back is turned they don’t do anything they say they will. my father received regular trays every meal. They served can tuna between two pieces of bread with no condiments. They would put a clean diaper on my father in the morning and he would have the same one on when I got there in the evening. He had been sitting in piss so long it started running out his wheel chair onto the floor!! Daylight leaves for the day without checking on their patients, night turn blames on daylight they play the blame game. The nursing supervisors don’t do a thing. I reported my father’s care to Kelly, Administrator, Joan, the social worker and Michelle the nursing supervisor they all need to be fired!!! I never seen anyone from house keeping, when my dad first got there I had to buy Clorox wipes to wipe the cobwebs out the window seals and clean the crumbs out the drawers in order to put clothes in them. I had to ask to have housekeeping to swipe and mop it never happened. Finally, my sister and I had to call 911 to send a ambulance to come get my dad out of there. I can go on and on about how bad this place is. DO NOT SEND YOUR FAMILY TO THIS PLACE!!! Oh, if your family member cannot feed themselves trust me they are not being fed!! I will be surprised if the nurses aid’s are certified. I did a police report on the neglect, I am so mad I didn’t take pictures. Just terrible!!

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mcbigdong

If you love your love one take them somewhere else my loved one came in with an injury and it was worse when she left ….the food was sub par and not hot some of the aids were abusive and showed 0 empathy the place is filthy it’s a shame that a bad apple can ruin it but I guess that how it goes PLEASE HEED MY WORDS ……Take YOUR LOVE ONE SOMEWHERE ELSE RUN RUN RUN AWAY!!!!!!!!!!!

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moshe lew

My Grandmother is here and loves the care! Shes always telling me how the nurses play games and keep here engaged. Was an easy wait for her to upon entering loved the people warm and friendly!

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Kayla

The staff here has been fabulous. Mom is here for rehab. She enjoys PT very much, and I met a PT staff member and trust she’s in good hands. Mom has never complained about the food. The facility could be cleaner (eg floors, bathroom), but it is clean enough (except the floor of the community room) and my mother is kept very clean. I would not hesitate to recommend Heritage.

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Vladimir Faingold

I had a 1 star review posted previously. Since posting it, the new manager has resolved billing issue. At the time my mother was there, I noticed the place needed cleaning and updating. The stuff - nurses, PT, OT, speech, and the coordinator - genuinely were trying to help.