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Ashley Falconer

This place TERRIBLE!! My mom got sent here for rehab and was mistreated BADLY by staff. My mother suffers from multiple strokes and requires a lot of care, the staff refused to bathe her feed her and barely did any rehab! They wouldn’t change her brief unless I called and demanded someone to. She had a catheter so please explain to me how she isn’t being bathed for days to a week. I wouldn’t recommend ANYONE to go to this facility they do not care about the patients at all I called and report this to my moms social worker at the facility and she stated she would talk to her DON and I have yet to hear any kind of follow up from either one of them they simply do not care!

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Michael Wakelin

I am posting this for those of you whom are researching facilities for your own family members. Do NOT plan for your family member to stay here, because if they do, they will not be around for much longer. We had a family member stay here during his last months. None of the facilities were "nice". He was to be taking Lasix for his heart condition - which he NEEDED to be taking, or else the increased water weight on his heart would cause it to stop. We had found multiple times the staff were not giving him the medication, and we only were able to realize due to swelling in his legs. We had tried to address the issue multiple times, and it was ignored - multiple times. There was another instance of bandages and dressings not being changed on time, nor were wounds properly cared for. Within our family, we had discussed and come to the conclusion this facility lead to a lesser life worth living. We moved him out within a few months time, and thankfully too. Being a patient at this facility means you are nothing but an afterthought. The facility has rebranded multiple times over the years, most likely due to litigations / discrepancies with previous LLC titles. This place has rebranded so many times, they do invest in permanent marketing, rather a quick banner thrown over their old, original sign. Your family member would be better off in a homeless shelter. If I could give 0 starts, they certainly would have earned it.

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Kara Mcandrews

I cannot say enough good things about this nursing facility. My grandfather was treated with nothing but respect & dignity during his time there. My family is forever appreciative of this facility!!

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Adeline Saleik

The best experience ever. All the staff was exceptional. I would recommend Highland Hills to everyone. If I needed to go for rehab again, it would definitely be Highland Hills. Addie S.

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Donna Wright

Tracy from the front office was great at getting us admitted into the facility. My husband has had 3 previous stays here, which have gone mostly well. There will always be situations that need attention, but the staff at the facility have always been open to rectifying those situations. After an horrific accident at home that caused an open complex ankle injury and 13 days in hospital, it was time to rehab. We went through a long list of facilities, chose a few and requests were sent out. Only 2 responded. One was too far from home for me to check in regularly, and the other was not in the best condition aesthetically, and morale was obviously low. (I toured said facility talking with admin, staff, and residents.) We lost sleep thinking that we might have to go to this facility because of a lack of other options. My husband called Highland Hills and asked if there were any way possible that he could be admitted, and if so to please give him a call. We decided to appeal the placement at the sub par facility and go through the list again with our case manager. As we were going through the list, Highland Hills staff called and said that they had a place for my husband. After all of the stress and anxiety that we’d been through, we counted this as a blessing. Staff was there to welcome us and offered to help in any way that they could. I expect that our lengthy stay will be a good one. I will do an update to this review.