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Corby Johnson

Over the years, this facility has had its challenges, and it’s important to acknowledge that history honestly. That said, what stands out today is how intentionally and visibly leadership has worked to turn things around. The changes in care delivery, staffing, and accountability are not surface level, they are real and consistent. The focus on resident-centered care is evident, from improved clinical oversight to stronger communication with families and providers. Staff engagement has improved, and it shows in the day-to-day experience of residents. No facility is perfect, but this one has clearly committed to learning from the past and doing better, and it’s paying off. It’s encouraging to see a skilled nursing facility take ownership of where it’s been and put in the work to become a leader in quality care. That effort deserves recognition. Way to go to the team at Embassy of Hearthside!

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Tyler Heath

Led by a dynamic administrator with more than 20 years of experience, Hearthside greets you with a warm welcome the moment you cross the threshold. I love Hearthside!

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Jess Lynn

I witnessed the administrator of this facility, of all people, reprimanding an employee in the middle of the entry hallway loud enough that I could hear the conversation, as could other staff members/residents walking by, and directly in front of the front desk worker. When the conversation was over, the employee walked away in tears. Definitely not a conversation to be had out in the open like that for any and everyone to hear. It should have happened in a closed office. HIGHLY unprofessional on the administrator’s part.

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Dylan

As a local business that prides itself on supporting families and their loved ones in their final stages of life, we have always gone above and beyond to provide the best care and service possible. However, I must express my deep frustration with the lack of professionalism and care demonstrated by Hearthside recently. Today, in an effort to assist a family dealing with the loss of their loved one, I reached out for information, only to be met with multiple hang-ups and an overall lack of assistance. This is not the level of service we expect from any business, particularly one entrusted with the well-being of vulnerable individuals. While we have previously worked closely with Hearthside, after recent experiences, I can no longer, in good conscience, recommend their services to anyone. If you or a loved one is in need of nursing home care, I strongly encourage you to explore other options. The families we serve deserve better, and it’s crucial that we hold all businesses accountable for the care and compassion they provide.

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Michael Stuck

The staff here have very caring hearts, some are new and others are long timers. Very family oriented. The facility needs some physical appearances updated, however Embassy the owner is making improvements.