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Jenny Canny

Don't send your loved ones here. My mother in law has had NUMEROUS remotes stolen here at this facility. We go out and buy another one for her, we bring it, and its gone in 3 days. MOST of the people they hire are there to make extra money by stealing off these poor people. Getting her out ASAP.

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Victoria Paley Wainwright

My grandmother stayed at this facility for a short period after a stroke and unfortunately our experience was very concerning. I am sharing this review based on what we personally observed during her stay. Housekeeping appeared inconsistent and the overall cleanliness did not match what we were shown during the tour. The level of therapy she received seemed far less than what we expected for a stroke patient, and we were worried it wasn’t enough to support her recovery. During an 8 day period my grandmother was readmitted to the hospital twice. One of the readmissions involved an issue with her feeding tube that raised serious concerns for us about whether it was being monitored as closely as it should have been. We also noticed she was not being repositioned as regularly as we believed was necessary to help prevent pressure sores. While staff were friendly during the tour our experience once she was admitted felt very different. Based on what we saw and experienced, our family ultimately chose to move her elsewhere. I encourage families to do thorough research and ask a lot of questions when considering this facility.

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Cornelia Davis

Worst facility ever.. Not enough staffing, housekeeping is horrendous maintenance is just as bad… Mom was only there a week.. started with bed sore only after 2 days … they was informed that mom was allergic latex they continued to use it … mom broke out bad from shoulder to hip .. they tried to say it was a delayed reaction from the hospital she came from… My complaints and concerns went unaddressed.. My option this is not where you should bring your loved one…

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Tatiana Ladyzhensky

My daughter’s father was transferred from Fox Chase with pancreatic cancer being winning. I picked this place because of how close it is to my residence and I never regretted after a month. First I’ve talked on the phone was Sharon who was detailed, calming and professional. She put my worries to rest and next day I went and met her in person. The front desk was nicely designed with spacious waiting area. Sharon explained to me how to find a room. At the nurses desk I’ve met Rickiya who walked me to the nurses supervisor Sharon and we had a lengthy conversation while Sharon was doing 3 different tasks she kept me informed about what is going to be happening. Next day me and my daughter met Trisha the social worker and Sam the physical therapy manager and discussed detailed of the future treatments etc. We felt pretty calm after speaking with both ladies. Then we’ve met nurses manager Cat and she was ‘love me’ person and we spent tons of time talking and she seemed highly knowledgeable and so professional that she kept informing my daughter of her father’s condition even on her day off. Then we’ve met Tasha who is a nurse you want to have around. She is nice but serious and funny but professional. Rare combination. 😀 We also met an admin Ziva who told us a lot about the facility and how Garden Spring is improving day by day and we agreed wholeheartedly. She haven’t rushed out and stayed with us enough time until we had no questions. Then Claudette and Brie came to thanks my daughter for the review I didn’t know she wrote and it was so family like and felt warm. They saw me crunching up on the empty bed and brought me linens because we were staying for a day… I want to apologize to everyone I haven’t mentioned in this review. Lady who brought lunch asked us if we were hungry or if we need water. It was lovely and caring. Those who will have doubts about Garden Spring please don’t. You’ll be in good hands. And thanks to everyone. Wishing you to keep this team together for a loooong time!

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Klara Ladyzhensky

I write this as I sit next to my dad who is on hospice, and his nurse’s kindness to him reminded me to write a review in attempts to bring the rating and reputation up for this place. I will completely admit, my first impression of this facility was not great, and I wanted him out on day 1. However I realized that he had been admitted in the evening during a shift change, on a Friday. I was upset about a number of things that would be hard to understand for somebody who has never worked in this setting before, but as somebody who has, i took my personal feelings out of it and i reminded myself of the backend knowledge i have of what’s going on at this time on this particular day of the week and chilled out. The facility is not perfect, but I’ve worked in much worse settings as I look back. Finding a perfect nursing home is literally Impossible. However, the staff turned out to be so, SO kind. It’s difficult to reach them over the phone, which I will still stand by, but when I’m here, I truly am amazed and feel so comfortable leaving my dad in their care. I want to give a special shout out to Kat, who simply went above and beyond in every possible way you could imagine. Trish, social worker, was empathetic, she was honest, and she was the first person who made me feel okay about this place despite my initial concerns. I have never walked into my dad’s room and found him in an unkept manner. His sheets are always clean, he’s always dry, he smells bathed, and I realized just now how truly amazing that is and speaks volumes to this team. I have witnessed the care staff and activities aides interacting with the residents in the social areas having genuine conversations and paying attention to the residents, joking and laughing, as opposed to just sitting next to them and being on their phones. I think a lot of people need to step back and remember that the humans taking care of our loved ones, are just that; human. As somebody who has been on the side of an employee who used to care for residents, and now have become a family member of a resident, the difference of perspective is shocking. I had almost forgotten that I was on the other end of it before. The reviews here did not help. So for anybody who needs a positive review to reassure them, this is it. These people are honestly really great. And I hope your experience is similar to mine.