B

Blacklilac 27

Some of the staff were nice. My dad spent some time there and lost a bunch of weight, he claimed they only gave him small portions of food a day. They also threw out a lot of important paperwork he had me bring him while he was there. They never answer the phone and the only way I'd ever get in contact with them is by calling the social worker, Courtney. Edit: They have also never responded to numerous calls from numerous people to fill out important insurance paperwork for my Dad.

N

Nora Spencer

Under the prior ownership (Phoebe Ministries) I was very satisfied. My sister was satisfied and comfortable with the administrative staff as well as nursing. Now she's crying and dissatisfied with her longterm care! Always seem to be understaffed. A number of longtime staff have quit or been fired by CURRENT OWNERS. New Administrator is not people friendly and doesn't mind letting you know. Staffing is bad especially on the weekend. Agency Nursing Assustants make up the staff. Some of them are totally oblivious to caring for seniors who require certain assistance. In my opinion this facility went from Good to to BAD! IT WILL NEVER BE WHAT IT WAS BEFORE!

Q

Queen Bee

Beautiful building and grounds from the outside. Total disappointment on the inside. Outdated decor and furnishings. Zero security. You press a button and get buzzed in. Very rarely is someone at the front desk after 5pm. One of the smallest elevators I've seen which is totally insufficient for more than 2 people and close to impossible for wheelchair-bound individuals. Understaffed, terrible smell of urine in hallways. Residents are herded together in front of a tv in a common area if they are on the long term care floor. Residents are only given showers ONCE a week and many of these people are incontinent!!! Blasphemous! Staff were pleasant but this place needs an overhaul and quickly. I question how the owners of this place justify it's current state and poor performance standards. Our elderly population deserve better.

C

Che San

Terrible, Terrible, Terrible Staff!!! They have no sensitivity. The social worker, DON, financial business office people are rude. My mother was there in the Summer. The room shrimp was in had no air conditioning!! I was told, it was broken. The refused to move her. I had a difficult time discharging her, because of their non-co-operation. Do yourself a favor, and don't even visit. I've seen bugs and rodent droppings. I thought it to their attention. The "cleaning person ", took 4 days to remove. I was constantly complaining. I also don't believe members of the KLAN, should work in these kinds of fields!

A

Arlyn Rocco

My mom has been at Phoebe Wyncote for 1 and1/2 years. She resides in the personal care area. The staff is wonderful. My mom has flourished under their care. She has even gained some much needed weight. She enjoys the food and the staff even make sure to have her favorite dessert on hand whenever she wants. I never have to worry about her care, the staff are caring and patient. ...It’s the little things like her treasured desserts that make my mom so happy. The residents have been quarantined due to covid. Fortunately there have been no cases in personal care which speaks volumes to me! The staff is always cleaning and it shows. It even smells clean...always! Kudos to the PC staff!!! Thank you for being so wonderful and caring to my mom!