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Tracy

If I could leave no stars I would! Here is the email I sent to ch 10 news! Please don't put your love one in this place they would be better off in a homeless shelter! Hello my name is Tracy Granados my dad is a resident at Orchard view Manor his name is Gary Ethier and is on the C unit. He has been there about 6 months and in the 6 months he has been there they have only had one working elevator and today the only working elevator was out too! The fire Marshal and health department was there today and will be back out tomorrow. Most of the staff is terrible and don't care about the patients my dad could ask for a cup of hot water and has to wait an hour or never gets it. They run out of food and milk in the kitchen ECT so I literally send my dad food and coffee and other things thru Amazon every month. A few months back they were without hot water for weeks forcing my dad to either find a way to heat water in the microwave to wash or wash in cold water and currently has no cold water in his room cause they turned it off cause it was not working. There is roughly 68 residents living there. This is not ok how does a nursing home run out of food and for 68 people only having one elevator working for a year as I was told the elevator actually had been broken for a year!? And then have to wait weeks for the hot water to be fixed. This place needs to be investigated asap. My dad is of sound mind and has cancer and if he is voicing this I can't imagine what people who can't speak or advocate for themselves are being treated. Get your family out of this place if you love them!

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Christopher Brown

Worst nursing home I am ever had a relative at. Not cleaning patients properly, or moving patients preventing bed sores. Multiple patients soaked in their own urine and feces. I don't condone sending anybody here and should be shut down.

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Dawn Hvolbeck

Sorry for the long review however, we had a terrible experience here with my dad. I probably wouldn't be writing this review if it they would have returned one of my multiple messages that I left. My dad has dementia with recent aggressive tendencies emerging, so proper administration of his meds is crucial for his and everyone else's safety. My dad has a propensity to cheek/spit out his meds. Upon meeting the med tech for my first visit there, she asked me what to do about this. I mentioned putting the pills in pudding or applesauce, but still keep an eye on him and check his mouth before walking away. Well needless to say, while visiting him over the course of 6 weeks, at least 4 times I found pills in his drawers, under his pillow, and in his shorts pockets. Each time I brought the pills to the nurse's station and asked them to make sure he swallowed them. The response was "oh wow okay...but that's just his acid reflux med" BUT that wasn't the case. It was his Divalproex (Depakote) and Quetiapine (Seroquel). Also each time we visited, we noticed he was just either sitting in a chair in the hall (where all residents lined up) or in bed sleeping and many times we couldn't find him. Thank goodness the floor was locked and he was just in another residence's room. We noticed that he was failing way to fast and realized that this facility was under staffed which definitely sets them up for failure given the nature of the working conditions/residents. After about 4 weeks, we decided enough was enough and we made plans to bring him home. I spoke and met with Raquel (Director of Social Services) about 3 times to discuss things. We eventually had him discharged and brought home with us. Within an hour and a half of discharge, we quickly realized that we were missing one of his medications to control his aggressive outbursts and also was given another resident's meds. We called at least 6 times that afternoon/evening. The woman that answered was very pleasant. She tried to connect us to the nurses station each time we called back, but they weren't answering. After a few call backs I explained the urgency of the situation and she even said "I don't know why they aren't answering they are sitting right there." We never got a call back. Early the next morning, I asked them to please page someone who was in charge and that this couldn't wait any longer. A gentleman came to the phone and said "I was the charge nurse for the overnight shift last night and I was surprised to see your's dad's meds still here in the drawer knowing he had been discharged." He apologized and then said "I'm going to have to educate my staff." At this point, my dad had missed 3 doses (1500 mg). I won't go into graphic detail, but it was barely 24 hours at home my dad had a severe explosive episode directed at me and 911 had to be called and he ended up in a geriatric psych hospital. My autistic son witnessed it and we are both traumatized. To this day, 11 days after discharge, we still haven't received any calls from anyone at this facility. The only positive things that I can say about this facility are that the wound care nurse was amazing (she didn't take care of my dad but did interact with him and me), Raquel (social worker) was very nice and informative during the discharge planning, and Sonya (Director of Admissions) was amazing and very kind.

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WHITNEY HUNTINGTON

My mom is a resident and has been treated so horribly! A COPD patient in a room that is 90 plus degrees, complaining she cannot breath. When family members brought this to the staffs attention we were assured that she would be moved on Monday. It is now Tuesday and she was admitted to the emergency room and when picked up by EMS, the staff acted completely clueless to the request of moving her room! She sits in her feces for hours, a non functioning phone and call bell. This is completely unacceptable! If she had been moved when we were told she would be, we are certain she wouldn't be in the emergency room as we speak. All we asked was her to be moved, or a different roommate who does not need to keep the temperature of the room that of a sauna. It was a reasonable request. If I had the power to keep her anywhere else I most certainly would. As a fellow healthcare worker, you should be absolutely ashamed of yourselves and find a new career, you lack the empathy and integrity for this line of work.

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Nancy Cabral

This nursing home needs to be shut down, patient care is not a priority for this nursing home. My family member had fallen not once but twice and I was NEVER notified of this incident, I was informed by another patients family member. I approached nursing staff and they stated in their records that I was called and spoken too, I was lied to my face by a professional who we all trust would have our loved ones best interest at heart. This was not acceptable to my standards so I took the next step, I reached out to their so called "Upper Management" ....guess what no luck... Also their patients on the dementia unit are treated like animals with no sort of activity to stimulate their minds... the level of care is poor. So I then proceeded to make arrangements to move my loved one out of their care and into "Silver Creek Manor" in Bristol... my loved one was there for over 2 years and the level of care they received was amazing and patient care was their NUMBER 1 priority, also Silver Creek has amazing staff. My biggest regret was not getting the State involved and making this situation viral... if you read this DO NOT send your loved ones to this nursing home the pictures on the website are the only spots that look presentable. I work in a very similar field so my skills sets caught them of guard when I began to question their procedures...