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Michele Pistocco

Our elderly Mom spent @19 days on the Skilled Nursing floor in November. It was a scary time for her and our family. But , from the moment she arrived until the day she left , we knew she was in the hands of caring professionals. The CNAs were wonderful and always responded immediately to anything Mom needed or anything we needed for her while visiting . Manny and his staff in PT, were knowledgeable, caring and very patient with Mom. And 3 weeks later , their care showed in the gains Mom made with her strength . The doctors and nurses were efficient, knowledgeable and professional . The dietary team cared and wanted to make sure Mom was eating food she liked , the dietary lead even went out of her way to speak with Mom about any special requests she had. One of the nurses , Danielle , who was frequently at the nurses station when we visited , went above and beyond to make Mom feel seen and cared for. Lastly, a huge THANK YOU to Carla Cellani ( Case manager / social worker ) who went above and beyond to make sure ALL our questions were answered and Moms transition home was seemless . Carla’s knowledge about the at home service providers we needed to contact , general next steps to take and what the transition home would look like for Mom , was explained thoroughly from the first day Mom arrived. Her work “behind the scenes “ is amazing !! Carla has the patient and family at the center of her daily work, & we are so very appreciative for ALL she did for Mom. My Mom was so happy with her stay at Briarcliffe Skilled Nursing and Rehabilitation & as a family we highly recommend this facility for families and their loved ones in need of rehabilitation services . Sincerely, The Jacavone Family Johnston , RI

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Summer Evans

My uncle was in here short term- our family was very satisfied. All employees were very caring, helpful, and most importantly attentive. You don’t find that much these days with healthcare workers. 10/10 recommend if your family ever needs assistance.

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EB

My 87-year-old father recently spent 17 days at Briarcliffe on the skilled nursing unit following a hospitalization, and I can confidently say we made the right choice. After touring several facilities, Briarcliffe stood out; and it more than lived up to our expectations. From the moment he arrived, the care was exceptional. The entire staff, from nurses and CNAs to the social workers and physical therapists, was outstanding. The CNAs, in particular, went above and beyond in ways that are probably too much TMI to share here, but suffice it to say, they cared for him with true compassion and dignity. What impressed me most was the level of attentiveness on the unit. Staff members were constantly present and engaged, and someone was always immediately available to help with my dad’s needs (or even mine), even in the wee hours of the morning. The level of care that you hope and pray exists for your loved one was actually there. Briarcliffe gave us peace of mind during a stressful time, and for that, I’ll always be grateful. Highly recommend.

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Matt R

On Sunday July 14th I was visiting briarcliffe manor in Johnston. I noticed a worrisome amount of mold on the vents of the air conditioner. I asked the nurse for wipes and began wiping down the unit. I removed the vent and noticed the extent of the problem was worse than I had anticipated. I asked for maintenance and Rich arrived. He stated it wasn’t normally his job and that he told his boss Peter two weeks ago about the situation. That was the boiling point for me. How could this go for so long and not be taken seriously? I asked to be connected to the executive leadership but was derailed multiple times saying it’s Sunday and that they couldn’t be reached due to being at their beach cottage. If his unit looked like this I can only imagine how many others within the facility looked. Adding insult to injury while I stepped out to try and get ahold of executive leadership, Rich started removing the AC from the wall while my uncle was still in the room sitting in the chair next to the AC. My uncle should’ve been removed first and work follow. From the amount of water within the unit that flowed onto the floor it looks like it was improperly installed and wasn’t draining correctly. This explains the amount of mold build up within the unit. This situation could’ve been avoided if proper preventative maintenance measures were taken. There is no excuse for anything like this in a senior housing establishment. I feel let down by Healthcare.gov which gives this facility 5 stars and the facility itself for allowing seniors to live in conditions like these. More needs to be done to maintain cleanliness and quality of this establishment. Especially when seniors are more susceptible to illness. Fortunately my uncle had already expressed his unhappiness with the facility early on (terrible food, 4ppl to one toilet, no landline phone and missing wheelchair) that we were lucky enough an opening became available at elsewhere, so we will be relocating this week.

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David Tognetti

Briarcliffe is a very fine facility. My aunt is now staying there, and she tells me that the staff washes her floor daily and that her main complaint is that they give her too MUCH food. She acknowledges the warmth, kindness and support of the staff. When I walk through the door to visit my aunt, I am offered a cheerful and helpful reception. They even offer coffee in the lobby, which is immaculate. I have visited my aunt several times, and I have yet to find anyone on the staff without a warm, positive attitude. She was recently in another facility where this was decidedly not the case. Two Briarcliffe staff members, Ana and Carla, have worked very cooperatively with my brother and me with respect to my aunt's recent placement in the facility. Indeed, we are very fortunate to have found Briarcliffe Manor.