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Brenda M

Physical therapy they were great here they are teaching me how to use my walker right. Nurses are good with giving you medication. The building is clean and housekeepers clean everyday. I had a good experience overall. Barbecue ribs were good last night.

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jyre Heffron

I recently spent seven days at the Banister Center nursing home/rehab (now known as Advinia Care Providence) recovering from Covid… Short term care… So I can't speak as to what it would be like for a long-term resident to live there. My experience was dominated by lack of information provided by staff. Did not see a doctor while I was there, and the different nurses I saw had no consistency about the meds they gave me, I saw no administrator or social worker until the day before discharge, and that was only after I made a strong phone call to the front desk demanding more information about my situation. That being said, I did receive PT/OT, and successfully improved enough for discharge during the week I was there and the CNA's and Nurses on shift treated me well. Decent response to call signal and genuine inquiry into how I was doing and what did I need was much appreciated. my main complaint was that the food is terrible... Meager portions of extremely unappetising and not very nutritious food. At least the room was clean, and I did not hear anyone screaming about any problem with their care, and all the folks who passed by my door seem to be getting along just fine with their situation. So I was happy to see what looked like a functional facility.

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Ana Post

I was here for 2 and half months for rehab. I learned a lot from all the staff. The nursing and cna staff really cared about me and that they took the time to get to know me. The nurses took the time to explain what the medications were for when giving them to me. I feel really happy about my experience here. The social worker, Sonia went out of her way to help me and was always available to speak with me when I needed her. I feel like I gained another family.

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Lucille

When I have a problem, the staff goes out of their way to accommodate me. Whenever i need something, they are very quick to help. Nurse Dina has helped me with many things; she has helped me get established here and is always positive about any situation. She has been my shining star.

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Elizabeth Angell

My father has Alzheimer’s and has been at AdviniaCare for approximately one month. At first, I was a little worried because I read some of the negative reviews, but I’m glad that I overlooked it and gave this place a chance. The nurses, CNA’s, and staff are all wonderful and seem to take good care of my dad ! I have no complaints at all. They always greet me with a smile, and are always ready to answer and address any questions or concerns that I may have. I visit dad almost every day and he is always clean and seems comfortable. The people at the front desk are also very pleasant and professional. Candie, the Business manager, is great ! I needed some help with some paperwork and she took time to go over it with me; she went over and beyond and made a stressful situation so much better ! Sonia, the case manager, is also very nice and always makes herself available, if there is any questions or concerns that I may have. I was planning on having my father transferred to a facility closer to home, but since he is being well taken care of, and seems to be adjusting well here, I’ve decided to keep him here long-term. I am very grateful and appreciative of everyone that has been taking good care of my dad and for the compassion and dedication that I have seen every time that I go there. I am very greatful to all the hard working and dedicated staff !!