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Linda Silos

If you have a loved one that can't talk and is bed bound ,,THIS IS NOT THE PLACE FOR THEM TO BE. Our family members was barely gotten out of bed or even dressed altho it was requested that he be so many times. When I visited I never saw anyone in his room.. He was completely neglected. The staff was not friendly nor helpful . Someone needs to do a complete investigation of that place . My family member Died from their neglect , He was found comatose by his wife..If he had of been checked on ..wouldn't they have found him themselves ?

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Nancy Rowland

My husband was at Linley Park for memory care. The staff in the offices were good and mostly listened to my concerns. My husband had 3 rooms. The first room he was in, he had a roommate, but my loved one was loud and kept the other person awake at night. They moved him to a very nice room and was taken care of very well in that part of the home. They moved him again into the older part of the building and it’s like they put him there and forgot about him. The facility didn’t even inform me that they had moved him, I had Covid and couldn’t visit for a week. A family friend called me and asked me if I was aware that they had moved him and I was not. When I asked the social worker about it she said that it was noted that they called and left a message. No call, no message. He was always dirty and his hand that he couldn’t open good was crusted with dead skin and filth, his eyes were always crusted shut. Dirty briefs were in the trash can and on the floor on numerous occasions. I went in on Christmas Eve and he was complaining about hurting in his lower stomach, I told the nurse and requested he be checked for a uti. She said she would see if he could have something for pain and see about getting him checked for the uti. She left the room and I never seen her again until I was leaving and stopped at the nurses station to see if they were following thru with the uti request. I had requested several times that he be checked for a uti. On January 15th, I walked into his room and he was barely breathing and I couldn’t get him to respond. I ran and got the ADON, who came into the room, checked his pulse, and then decided to give him oxygen. He asked me if I wanted him sent to the hospital. He was transported to Anmed and later passed away because of sepsis. He was so dehydrated that the nurses couldn’t even get an IV in him. For someone to pass away from sepsis, they had to have been sick for I while. 12 hours from being unconscious, which means he was like that that morning when he was supposed to have been fed and cleaned up for the day. My husband was completely neglected and if I hadn’t went in that day, he would have died in that room and only God knows how long he would have laid there until he was found. He was a proud veteran and loved by many. I did my homework and checked their reviews and the grades from dhec. That is why I had trusted them. Please if you can, avoid this place at all costs. I would love to know if anyone else has experienced anything like this at this place. I would also like to add that he had pneumonia. He was only up 1 time after they moved him to the last room. Even tho I had requested that he was gotten up at least every other day

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Amy Smith

The good: The rehab department is the reason for the 2 stars. They provide attentive, helpful care and listen to patients’ needs. Their suite is nicest part of the facility by far. The housekeeping department also deserves a shout out for being kind and empathic, sometimes more than the nursing staff. The bad: Unanswered call buttons ring 24/7. I would hear them in my head for hours after leaving there for the day. Sometimes the staff is truly occupied, but I’ve also seen it happen when several staff are sitting around the main desk. Another time a staff member watched tv on her phone throughout her shift while the bells just rang and rang. If the patient needs something, including help to the bathroom, they may get it soon or they might get it in 3 days. If you want to be sure that your loved one gets what they need, you need to be there on a near-constant basis. The nursing care is scattershot. Meds are not distributed at regular intervals so you’re out of luck if your medication is time sensitive. My mother was supposed to have 3 breathing treatments a day and got anywhere between 0 and 2. Some nurses there clearly care about their jobs/patients, but some absolutely do not and it shows. We had problems getting 2 of the 3 aftercare referrals started and both of them blamed Linley Park’s paperwork. The ugly: Make sure you know what your loved one is being given at medication time. The first night, Houston tried to pass off Tylenol to my mother instead of her strong opiate medication. I only found out because I asked what she had been given. There seemed to be no awareness of the potential for withdrawal or the impact of interrupting her necessary palliative care. This is what nursing care looks like for the less-resourced in one of the richest nations in the world. In a word, it is bleak.

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A NEW BEGINNING FARM

If it wasn't for the her nurses, even though we never saw them) the ones that did help went out of their way. Meesa was a God send. Now for the rest of our experience...the review photos show are OBVIOUSLY staged photos. My mother would be sitting in her excitement if we weren't staying by her side all day. The 9hrs I stayed with my mom her nurse came in once! It was to tell us she was peeking in on her patients and going to LUNCH! NEVER SAW HER AGAIN! We asked for help to change and lift my mom....20mins later no one showed. Had to search and ask a critial nurse for assistance. The room was dated, equipment dated, food...well see picture. That is oatmeal, I guess and eggs. We had her transfered to another facility immediately. Garbage not taken, we had to put it in hallway so her room did not smell. As the photos show...not the bright welcoming image they portray their video and photos.

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Charles Thomas

A friend of my family is a resident on long term care, most of the staff are friendly and activities are great and fun for the residents, they could use a do over in the kitchen maybe think about hiring a chef or a better menu for patients with an alternative menu instead of old peanut butter and jelly sandwich’s. The staff are very caring and friendly as well a few staff that stood out to me was David on day shift he takes excellent care of his patients and my family friend loves him and I think her name is Deb who is also wonderful and takes superb care of her patients they are both great, for the evening shift there’s Mary she goes above and beyond for her patients and so does Geraldine who works on the weekends. Those 4 people put their heart into the care they provide and I wanted to say thank you and it doesn’t go unnoticed!