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Jamie Lynn Morgan

In an attempt to shield other families from the same heartache we experienced, please do NOT trust your loved ones care to this facility. Our dad arrived at The Carlyle in late September with limited mobility, but he still had the ability to speak, eat, converse and interact. He left there, 3 weeks later, a shell of how he arrived...non-verbal, shriveled up, bruised, completely immobile and severely under weight. My brother and I, who live many states away, called to speak to him multiple times per week and the staff and social worker always made some excuse why they couldn't get him the phone (some BS about their cell phone for patients not working).They assured us he was doing well, eating and making progress with his rehab ("We're going to get him up and walking on the bars with his PT soon! He's doing great!") They lied to us, and kept us from speaking to our dad to understand what was really happening to him. When we visited him, we were shocked at what we saw and began the process to quickly transfer him to a long term VA home. It was clear they completely neglected him, didn't interact with himand potentially mistreated him (a severe fall risk) by not protecting him from falling out of bed, etc. Once we got him transferred to his VA home in another part of the state, the care he experienced there was night and day. But his decline was too severe by then and he passed 2.5 weeks after he arrived. If you send your loved one to The Carlyle, do not take them at their word! If you can't be there often, insist on a camera for monitoring your family member and INSIST on speaking with them to ascertain how they're truly being cared for. Though our dad was declining and in the late stages of his disease, I can never be convinced otherwise that The Carlyle didn't contribute to (and even expedite) his final decline. Protect your family and loved ones from this facility at all costs.

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Jean Stratton

I had a 92 year-old friend over there and evidently they aren’t qualified to take care of his needs. They wanted him out of there. I cannot believe that they sent a Uber to pick him up and take him to another facility. I thought that was extremely cruel and lacked understanding of his Alzheimer’s and sundowners. he should have been treated with more respect than that.

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Jane Doe

Previously I wouldn’t recommend sending your loved one here after previous encounters but now they are doing great. There has been a change in most of the management. New unit managers are very attentive, my loved one is getting great wound care, and the DON and ADON seem to really care about patients and their care. Amy is always communicating things when it comes to the care plan meetings and the new social worker truly cares about the residents. The building could just be cleaned up and upgraded some and the parking lot and building cleaned up out front. Also staff hanging out on the front porch during their breaks is a little odd but maybe they don’t have another space to go.

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Ayana Thomas

I do not recommend the place because it is not well cleaned and has an odor. Some nurses don’t care to do their job properly or at all, and patients call light stays for 30 minutes or more. There are roaches, and patients' things get stolen as well.

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Lisa Robinson

I give Carlyle Senior Care a five star rating! I would give them more if I could. My father was there for a little over a year before he passed away this week. The staff and the caregivers took great care of my Daddy and you could tell that they genuinely loved him! They are a special group of people that will forever be family to us! I highly recommend Carlyle Senior Care in Florence!