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Annie

My mother recently stayed at Southland Health Care Center for short-term rehab and we couldn’t be happier with the experience. From the moment she arrived, the staff was warm, attentive, and genuinely caring. The therapists were knowledgeable and encouraging, helping her regain her strength and confidence. The facility was clean and comfortable, and my mother felt safe and well cared for throughout her stay. Communication with our family was excellent, and any questions or concerns we had were addressed promptly. Thanks to the dedicated team at Southland, my mother made a great recovery. We are truly grateful and would highly recommend this center to anyone in need of rehabilitation services.

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Deloris Harrell

Please research other places. The office staff is helpful, but the quality of care need to be mentioned. I rang the help button and went down the hall to wait and see how long it would take for someone to come. After standing there for over 10 minutes just observing, the nurse turned off the light and kept on working. She finally asked me if she could help me, I asked her if that’s how she responds to the light? I waited a little longer, then went up front to ask for assistance, by the time I went back, a tech was in the room. My husband is in for rehab and being treated like he’s in a nursing home where some employees don’t know how to treat patients. Another day, I rang the bell for assistance and was told someone would be here shortly, well it took over 45 mins. It seems like you’re bothering them. PT and CT seem like the only department that cares.

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Tiffany Knowlin

When it comes to minimum standard of care that is what Southland provided. My father remained there for a little more than a week and then I did all I could to get him out of there. It was one thing after another. His first night he fell out of the bed and when I arrived after they called the next morning, there were no mats on the floor to ensure if he had fallen again during the night he would not have hurt himself. We were called the next business day saying we had 3 scheduled doctors appointments the center would take him to, yet when questioned about them, they commented they had the wrong patient and the staff person was new. The weekend CNA said they were short staffed and my dad had to go to bed at 4:00pm and I said, “No he would not go to bed that early even if I had to put him to bed myself.” This particular person had a terrible tone and was extremely rude. In addition, my dad had a specialist appointment which Southland provided transport yet he was taken to the wrong place. The final needle that broke the camel’s back was one of the last mornings there, when my mother arrived, she found poop on his sheets and instead of being cleaned up, his breakfast trey was just left in front of him to eat. AWFUL!!! In light of all of this, there was a wonderful CNA named Sam that made the time spent there bearable. We thank God for her kindness and sincerely compassionate spirit towards my dad and all the patients we witnessed her care for. We hope for the very best for her and that she will pursue nursing. She is the type person that needs to be in that field of work.

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Tim Everly

Strongly Consider Alternatives Before Placing Your Loved One Here Our family has witnessed a heartbreaking and rapid decline in our loved one's health since they became a resident at this nursing home a couple of years ago. We have serious concerns about the level of care provided, and our experience has been deeply troubling. We have reason to believe that our family member, and potentially others on the same hallway, were given incorrect medication. Furthermore, a review of publicly available records regarding investigations, violations, and citations reveals a concerning history for this facility. It is also important to note that this nursing home shares ownership with The Palms. Recently, a particularly disturbing incident occurred where our family member was physically injured by an aide. This individual allegedly grabbed and pulled with such force that it resulted in significant bruising, torn skin, and bleeding. Shockingly, the facility did not seek immediate emergency room care for our loved one. Moreover, their lack of transparency and refusal to confirm whether an internal investigation was underway or if the incident had been reported to the proper authorities was deeply concerning. When we visited our loved one approximately eight hours after the injury, the bleeding was still not controlled and was only covered with a piece of tape that was already coming loose. Adding to our concerns, there was an incident involving stolen packages. Despite being signed for at the front desk, our family member never received them. While the police were eventually called and the packages were returned, the facility provided no explanation regarding what happened. Based on our experience, we implore anyone considering this facility to conduct thorough online research and extensively vet all options before entrusting the care of their loved one here. Our vulnerable family members deserve the utmost respect, dignity, and compassionate care. It is unacceptable that they should be treated in a manner that falls far below basic standards of care. Unlike incarcerated individuals who often have avenues for their voices to be heard, many residents in such facilities are unable to advocate for themselves. It appears that the staff at this facility may not be receiving the respect and support they need, potentially contributing to the issues we have observed. Many seem overworked, undertrained, and lacking in essential interpersonal skills. It raises serious questions about the priorities of the individual(s) operating these facilities, suggesting a focus on profit over the well-being of the residents and the community's needs. We urge anyone who has had similar negative experiences at this facility to share their stories. By coming forward, we can collectively raise awareness and potentially prevent other families from enduring the distress and heartache we have experienced.

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Tracie

This place is horrible. Half of the nurses and staff don’t care about the patients. The other half does but aren’t in the position to help because they are in other areas. They hurt the patients talk mean to the patients the patients sit in poo and pee for hours on in. They have bruises on them. It’s horrible. It’s a nightmare. Try anywhere else for your loved one before here. I can’t believe this place hasn’t been investigated by now. New owners and yet no new policy to help these poor innocent patients. Yes I’m going to do the best I can to stand up for them all but it takes a village so if you have a loved one here please use your voice and help fight against this poor facility