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Anne Nix

This is the absolute worst place to send a vulnerable human being! My husband was there for a week and was treated horribly. His ostomey bag burst in the middle of the night. He could not call nurse because his call button did not work so he got himself into a wheelchair and went to the nurses station for help. There was no one there, no staff anywhere in sight. So he sat there for TWO hours , no one ever came no staff anywhere. He finally had to go to the linen room, change his bed from a wheelchair as best he could and laid there for hours with no bag and also there was no heat in his room so he was freezing. The whole week he was there the call button was never fixed, no heat, he was told by one nurse that it was broke, which was a lie because another came in and turned it on. The nurse who told him it was broke came in and turned it off and was livid that it had been turned on, she told my husband that it could NOT to be turned on! The whole time he was there they had no ice, no heat in his room and nurses who knew nothing about osteomy bags. It was truly a nightmare. On Thanksgiving day we took him out of there. He had told the nurses that he was going check himself out for 2 days before he left. They never did anything to prepare him to leave. The doctor who he never saw didn't call in his medication which is insulin which he has not had in 3 days, so now he have go back to hospital to get his prescriptions. Patewood post acute should be shut down! No doubt in my mind that people have died there because of lack of care.

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Miquondria H

The employees they have working here are the worst. My grandmother was admitted here on Monday and the times I have been to visit has been horrible. I am currently sitting here with my grandmother at the moment and she was asking for clear thickened lemon flavored water. I asked her nurse and she told me to go to the dining area and grab it out the fridge and if it wasn’t any there there was another location down the hall. I do not work here but trying to keep the peace I went to look for it. When I didn’t find the lemon flavored water I kindly asked the three women sitting at the front desk. None of them even made eye contact and acted as if I was annoying them and then asked why didn’t the nurse get it. By this point I am irritated I said I don’t know why she didn’t get it but I don’t work here. One of the girls finally get up and says she can’t find any but they have orange juice. I walked off and went back to my grandmothers room. My grandmother says she has to use the restroom so here I go again I go ask if anyone can assist my grandmother with going to the restroom, the nurse says she can’t go to the restroom without help and I asked her can she get cna or someone to assist, she then says no she can’t get up out of the bed to go to the restroom. I then tell my grandmother to just use it on herself and they will have to come clean her at this point. THEN A CNA COMES IN AND SAYS DID YOU ALL CALL. I said are you referring to when I hit the call button 30 minutes ago!! She walks out of the room to do what I’m not sure. I don’t know what type of training is being done here but the neglect and the LACK of decent communication is unbelievable! I don’t see how this place is rated 4 stars by medicare.

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Dana Wooldridge

Patewood Post Acute is absolutely horrible. I made a terrible decision to have my mother go there after her hospital stay. THIS ONE CHOICE I WILL REGRET FOR THE REST OF MY LIFE. The patient neglect is atrocious. There is no telling how many residents in their care have died because if their lack of competence. DO NOT EVER CONSIDER THIS PLACE FOR ANYONE YOU LOVE.

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Father Velasquez

If I could give this facility 0 stars, believe me, I would. My wife has been here for a week, and both she and we have compiled a list of some of the issues at this facility. . . The staff, aside from being irresponsible with patient care, are somewhat rude when reminded of their responsibilities to each patient, which can be construed as disrespectful. . . Lack of clear communication and failure to inform patients or family members if their condition changes. . Messy rooms where surfaces are not cleaned and even the bathroom smells bad. Patients feel disconnected from their medical care or as if they are not being heard. . Lack of professionalism from the staff at this Patewood Post-Acute medical center, especially during breaks. "Even though they are on breaks, they are still responsible for the patients' basic needs, things that cannot be seen

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Janice Allison

I was very happy at Patewood. The physical therapy and occupational therapy was top notch. They continuously encouraged you while listening to any health concerns. I went in not walking or moving and left only having to use a walker. Like anywhere that is health care related there are great people and not so great people. I found the majority of people working at Patewood were great. If there was a problem there were people there to help solve the problems. I would recommend Patewood to anyone but suggest the attitude you go in with will determine the success of your stay.