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Nicole Lunghi

This facility is absolutely unacceptable. The overwhelming smell of feces and urine hits you immediately upon entering, which alone raises serious concerns about cleanliness and patient care. The doors are unlocked, and there is no sign-in or sign-out process to see patients. That means anyone can walk right into the building without accountability. This is a major safety issue for vulnerable residents and their families. Call lights routinely go unanswered for 30 minutes or longer. Many of these residents are bedbound and physically unable to get out of bed, so delayed responses are not just inconvenient—they are dangerous and neglectful. While residents wait for help, staff are often standing around, on their phones, or chatting with one another. When approached, staff are rude, dismissive, and display zero professionalism. There is no sense of urgency, compassion, or respect for the residents or their families. For the amount of money families are paying, this place is a complete disgrace. This is supposed to be a safe, caring environment for loved ones—not a facility filled with neglect and indifference. I am prepared to report this facility to the Better Business Bureau and other appropriate agencies. If conditions do not improve, legal action should absolutely be considered. Something needs to be done before more residents are put at risk.

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Debbie Borjas

It is a very sad state when a supposed to be " caring" nursing facility filled with elderly vulnerable parents and grandparents are at the mercy of these "caretakers" who on a daily basis are totally ignoring thier needs and letting them rot in their beds. Plagued with a gagging smell of urine and unclean facility. These fine people at the end of thier lives deserve better and your moral responsibility is to make sure that happens !

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John Tyszka

I’ve been visiting residents at Magnolia manor for over 2 years. Over the years, I’ve seen residents bullied, ignored, berated, and intimidated. I’ve routinely seen call lights on and not answered for over 20 minutes at a minimum while staff members would be sitting around talking or on their cell phones. If you questioned someone about answering the call light, you were routinely told that resident was their responsibility, but “they would let their nurse know”. There was an incident that happened the night of January 21st where I and another volunteer tried to get medical attention for a resident who was out of breath just from walking from her bathroom to her bed. The shift supervisor came in and took her vitals. The floor nurse charged in and told the supervisor she had already the resident’s vital and she didn’t need to. There was an ensuing argument between the two women. The following day, I went to visit my regular residents. I was approached by the Social worker telling me I had to meet with her, the Administrator and another person before I left. While I was visiting, a staff member dropped off the lunch tray. The same floor nurse from the night before yelled out that she was told by the resident she wasn’t hungry. I told the staff member that I would feed her. The floor nurse came in and tried to take the tray. I held the tray and asked the resident if she wasn’t hungry. At that point, the floor nurse said she told the resident she was going to bring her some soup. When the resident told me she wasn’t hungry, I let go of the tray. The reason I held the tray was there were two different times when a staff member grabbed the food tray without her eating anything and never offered to give the resident anything else. Basically, the resident hadn’t eaten anything for two days, which I consider elder abuse. 3 minutes later, the Social worker and Administrator came into the room and I was told the following: I was not an RP and they were waiting to hear from the residents family about me visiting her. I was only allowed to visit the other resident I had also been seeing for over 2 years. When I explained why I held the tray, both didn’t seem to care. I was told by the administrator that I wasn’t family and why should it concern me and I responded that she was still a human being and shouldn’t be treated this way. She changed the subject after my response and went on about something else. At that point, I was told I was banned from coming to nursing home because “the staff felt threatened by me”, even though I’ve be visiting my regular residents at Magnolia manor for OVER two years with no issues with me until I spoke up about what I clearly saw was elder abuse. The halls stink of urine and the smell of feces. I would regularly see residents walk the halls with urine and feces stained pants. The food is horrible and most inedible. The nursing home is filthy. Please do not bring your loved ones to this facility.

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Kelly Salta

I had to give this 1 star being it doesn’t allow you to move forward. This was my second time visiting a friend. The whole place smelled and looked dirty. A patient was having trouble breathing and no one came and checked on her. She also had nothing to drink not even on her table. Luckily I had brought water with me. Staff is rude! There’s definitely elder abuse. Shane on you!

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Veronica Herlihy

I had to give this 1 star as it will NOT allow you not to. Magnolia Manor is straight out of a horror show. This is the second run in with this facility. It is dirty the staff is very disrespectful. They do NOT. Care for the residents. A woman I have been visiting could not breath and the nurse would not come in the room. She was screaming and very disrespectful to her own superior who was trying to take my friends vitals. A terrible place to be. Please do NOT send your loved ones there. There is a woman who is next to my friend who is bedridden, she is stuck on her side with breathing issues. No one moves her it’s very sad and sickening. They literally lie and cover up there mistakes.