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Randy Armstrong

The people that work a Fountain Springs are hard working, caring, passionate about their patience. The place was clean and well maintained. The FS has a chaplain that comes in every Sunday morning and provides religious and church services a long with personal devotion times and religious hymns. The staff that is in the Physical Therapy department is top-notch, the staff in PT not only provide the care and understanding on on getting you back to doing your exercises to regain your strength and mobility. The physical therapist also had me along with other people do things in the kitchen, the bathroom and laundry area so that when you go home, you will be the best suited for those situations at home. In the dining room area for where I was located, the staff was overwhelmingly helpful And polite. Other people and myself had a problem with some of the coleslaw that was being served they sent a representative from the kitchen to talk with me. The next time we were served coleslaw everybody at my table had seconds that’s how good it was. They resolve the problem with no issues. The person that sat beside me was a E7 in the Marine Corps and was a cook for 21 years. If they could just work on their vegetables, a little bit, a lot of them came out like mush. I did not prefer that and neither did anybody else at the table. I’m sure that problem can be resolved here in the future. My nurses, CNA‘s and cleaning staff were excellent. Thank you everyone at Fountain Springs for all of your help, Randy Armstrong

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Jana Isbell

Fountain Springs is a wonderful facility. My mom was a resident for 6 years before she passed. Everyone had been very friendly and helpful. During the last days of her life , the staff was very attentive and caring towards mom and our family. The staff became family and truly care about the residents.

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Scot Rathert

Staff was terrific..very kind, efficient, helpful and friendly. Everyone was on top of their game. Only two complaints...laundry room was next door to patient room and sometimes they would do laundry very late which made sleeping difficult...and the receptionist phones ring incessantly during the day & late afternoon. All in all Fountain Springs is a first rate facility. I am posting this on behalf of my mother Annette who doesn't do texting.

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Eileen F

I was there a few months ago for 2 weeks becauae I needed IV antibiotic therapy. Very minimally staffed. Call lights aren't answered for 20-30 minutes. Room was not very clean. Nurses were o.k., just rushed. One left an uncapped used syringe on the recliner. Had some med errors which I fortunately caught. One nurse told me they were 48 hrs. behind in getting orders into the computer. 2 great CNAs, the rest were not. Food was always cold and unappetizing--they claimed it was because I chose to eat in my room (there was a Covid outbreak in the building). I'm glad I remained mentally sharp during my stay. I realize there are patients there who have no other options and I pity them. I stayed because they told me if I left it would be considered AMA and Medicare wouldn't pay for any of my case claims which totaled over six figures. My doctor said that's not true. Avoid this place if you can; and if you can't, stand up for what you or your loved one needs.

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Cindy

The Nursing staff including CNA's are wonderful. They took excellent care of my loved one. The rest of the staff are wonderful, too. The therapists did a great job as well. No, the food was not always great, but it is hard cooking for an institution. Ignore people being upset about not answering the call light quick enough. There is not enough help; there is not an aide or nurse for every patient or resident. Remember, when they are with your loved one, they cannot be with the others either. Patience and be kind.