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Tammy Maxwell

I have seen such growth and improvement since the new company took over. The staff is very active and engaged with the residents, very pleasant environment

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William Butler

Mulberry Health & Rehabilitation is a warm, welcoming skilled nursing and long-term care community that clearly prioritizes quality care and respect for residents. The staff are attentive, compassionate, and genuinely engaged, creating an environment where residents feel valued and supported. The facility maintains a strong focus on dignity, safety, and person-centered care rather than simply completing tasks. Communication between departments appears organized and thoughtful, and there is a noticeable emphasis on teamwork and consistency. Mulberry Health & Rehab stands out for its commitment to continuous improvement, resident satisfaction, and creating a positive, homelike atmosphere. Families and residents can feel confident knowing care is delivered with professionalism, empathy, and integrity. This is a community that truly strives to do things the right way.

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Donna

Everyone has been so nice to me. the techs are sweet and help me whenever I need them. Angie Palmer (unit manager) is my girl. She promised me from day one that she would always take good care of me and she has.  She even keeps my hair looking good!

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FiFiFranklin

Claiborne & Hughes was a horrible experience for us. Our loved one was transferred into this Skilled Nursing Center for five nights, and on night one we were in shock at the conditions. We called the case worker and asked for an immediate transfer, but it took five nights before we could get that to happen. When we walked back into the building we were stopped by a worker who had already been told we weren't happy and wanted to know why. She then proceeded to tell us if aesthetics were more important than so be it, but they were the best in the area. The entire facility is dark, rundown, and gloomy. The room had no dresser, no end table, no lamp, and only a locker for clothes. There was a flourescent bulb over the bed that was flickering and had no cover. There was one trash can in the room by the sink. We were told later that was used for laundry, but we found that all trash and laundry were placed into the same container. There were no other containers for trash in the room. More than once a stranger was asleep in the bed and we had to request the person be moved. They only laughed about it. We visited two to three times a day and could NEVER receive any answers as to therapy, meals, who was in charge...We were continuously told , "I don't know. You'll have to ask someone else later." Also, for the first four days there wasn't even any water in the room. Every time we were visiting we found our loved one in a wet diaper and t-shirt. She had clothes there, but we always had to change her ourselves and get clean clothes on her. Her shoes were so wet one day they had to be thrown out. We complained to no avail. We were told diapers were supposed to be changed every two hours but that it was impossible and wouldn't happen. There were no physical therapy notes and we were told they contracted out and didn't have anything to show us. One day we witnessed a caretaker shove a patient in the hallway. Another day a caretaker yelled at a woman to quit her crying because he didn't want to hear it all day. These incidents have been reported. The head nurse was supposed to come up and talk with me, and after an hour she still never came by, nor did she come by the following day. It was only when we were transferring that they decided to fix the lightbulb cover and bring a dresser into the room. No one cared at all. They cared so little about a sweet, elderly lady with a broken back, that they didn't even help us out. She was put into a wheelchair by a family member and wheeled right out the front door with no goodbye or help. I would never recommend this establishment. Even the outdoor courtyard, where we were told to take our loved one, was smoking during certain hours. Not too healthy for sick and struggling patients. Also, we were told the visiting hours were 10:00 a.m. to 8:00 p.m. only. This was difficult for someone who didn't get off until 7:00 p.m. from work. Their video makes Claiborne & Hughes look like such a warm and happy place, but we found it to be just the opposite. There was one employee I would like to say was a ray of sunshine, and his name was Sisco. Thank you Sisco for caring. Sadly we could never recommend your establishment. Oh, and one more thing. Since there were no notes available at the nurses' station and they couldn't tell us anything, Claiborne & Hughes had placed her on a special, moistened diet. We were told NOTHING about this until we arrived at the new skilled nursing place. She was supposed to be receiving thickened liquids as well. Claiborne & Hughes was not following this diet. She received dry rice, dry turkey meatballs, cokes, iced tea, cookies, bacon, and pretty much anything. Please look elsewhere if possible. We cried and prayed every night to get her out of this place.

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Luis Rodriguez

This review is way overdue, but it needs to be reported and shared with everybody. My experience at Claiborne & Hughes Skilled Nursing and Rehabilitation Center was nothing but terrible. I will be attaching a letter sent to this place on November 25, 2020 that explains the reason of my displeasure and disgust. In short: • Medication was not ordered (they knew I was going to be admitted here 2 days in advance) • Staff did not know what to do when asked what needed to be done in order for me to get my medication • My medication was ordered that same night around 10pm instead of 2 days prior. I was going to miss 3 doses because of their negligence • Staff wanted to remove a PICC line before sending me back to the hospital (I needed that PICC line to get my medication at the hospital) • I was pressured to go back to the hospital in an ambulance -I did not need an ambulance as I had my partner waiting for me in their parking lot at 1am! • Dispute charge letter sent to this place and they decided to ignore it. No calls, emails, or mail received from them • Place is not clean. Take a look at the pictures of: o Flies all over the place o Mold, yes MOLD, in the AC unit air vent (I wouldn’t be surprised to find it all over this place) o Dirt, mud and dead bugs inside the window panes (inside of the room, that’s not the outside of the windows) Please demand a tour of this place before sending your loves for any type of caring. Do not settle with a virtual tour or pictures from their website. Terrible experience. Management never returned my calls, not even calls made by VUMC.