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Monica Adams

My mom has been here in this facility for 5 days. They learned the remote for her TV didn’t work on the first day and said they would get it fixed but nothing has been done. Several times that she has called for a nurse, she’s told “you have to wait”. She received her meds two hours late one night after asking the nurse for them herself. On two different occasions, nurses and techs were heard screaming, yelling and fighting with each other right outside her door. Food has been delivered to her ice cold! I’ve made multiple trips to bring her decent food to eat. She was brought here for rehab after a major surgery on her spine and concern for her comfort seems to be nonexistent. Not every nurse and not every tech has been neglectful but it’s disappointing that you never know what you’re going to get and have to hope with the shift change that you get someone who cares!!! Saturday 12/27/25. The nurse practitioner, discharge nurse, concierge, and someone from MDS(?) came in yesterday. Complaints and concerns were filed with them. For Mom, they offered to get her an air mattress because of her back pain from surgery. They said the conditions and experience she had so far were unacceptable. When I came back today, Saturday, the mattress is still sitting in the hallway and never got swapped out for her. We asked that she be discharged on Friday and were given the whole AMA and insurance issue spiel. We agreed to wait until Monday because they were going to address all her complaints and make her last few days better. They aren’t and she is still dealing with issues.

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Dave Dozier

We’ve had a very good experience with Gallatin Rehab and my sister staying there as a long-term resident. They go above and beyond in so many areas! And this evening, they had a special Thanksgiving dinner, which was just top-notch! Was a wonderful time with family and the residents. The staff and the music was incredible along with wonderful food. Many thanks to the folks running this facility and their staff!

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Rita Robinson

The hospitality, décor, and overall warmth of this nursing facility made our family holiday dinner for my father truly special. The catering (Ariel and team) was exceptional — beautifully prepared, delicious, and served with genuine care. We enjoyed live karaoke, joyful energy, and a welcoming atmosphere that made every family feel seen and valued. It felt like a heartfelt celebration, not just an event. I am deeply grateful for the staff’s professionalism, kindness, and attention to detail. Thank you for creating a memorable evening for our family and honoring my father(James Endsley) with such grace.

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Rosana Figueroa

Our admin and Concierge put together our first staff thanksgiving dinner tonight! The food was amazing as always. It’s great being a part of a team that treats the employees so well.

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Mēg Zilla

I was directed to a link online for feedback: the page wouldn't accept my review, but was quick to offer me a gift card when I changed the rating to positive instead of disappointed, only to try to type what I wanted to say. Therefore, the reviews will be skewed to 100% positive through that avenue. I went to visit a resident here today. The staff and atmosphere was fine, and the visit was lovely, however the check-in process is lacking. There was another lady in a wheelchair who could not reach the camera to check out of the building, and the staff did not know how to accommodate her needs. The camera to sign in was also next to a coffee machine. They made me use the camera and step next to the coffee machine twice after I told them I have a life-threatening allergy to coffee beans. When we left, I went into anaphylaxis and had to use my epi-pen to make it to the ER in time. The staff needs to better understand reasonable accommodations and not to question people when they explain their situation. The only response I got was that I already walked through, so I must come back and stand there to check in. I now cannot safely return to visit. A very sad situation, indeed. I tried to "fix" my review, but it now says the link is expired.