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Jeff Jetton

They treated me very well rehab was really helpful I was much better coming out than I was going in

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Susan Burkeen

My husband was here over a year ago he was not walking they did wonders in 10 days .Now we are in Memphis and headed back up there he a proud man he worried this time because he can't even stand i told him not to worry he wants to real bad they have him back on his walker soon then he can get back to his cain excellent place then I no it will be again he excited to head back and get going👌👍I recommend it to anyone.

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Tammie Likens

The incompetence is running the show! No one knew what was going on at any point in time. There are postings about the app but no one knows anything about it. When trying to find out the plan I was told that I shouldn't expect to get any answers and expecting anything at 11am on Monday when he was evaluated on Saturday. He was admitted on saturday and by monday at 11 am. i would assume they know if he needs help to go to the bathroom. They didnt and it was easier for them to give him a urinal than to find out. If I had not complained loudly and repeatedly they wouldn't have told me anything. I called the case manager and she said she would call me back. Then she left for the day. A different case manager accidently called me to fill me in on the status of a woman. She didnt give personal info but I can't say for sure that she wouldn't have had i not questioned the info. Overall not a good experience. I brought him home before I felt he was ready but honestly I had no choice. They would not consider keeping him longer, but I also wouldn't have let him stay anyway. Seriously the only people who have any sort of clue is the therapist. We will never go back nor recommend this place to nanyone!

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John Long

My wife received excellent physical therapy and care here after a lengthy hospital stay. She was unable to walk when she arrived, and after ten days, was able to leave with a walker, and is still progressing. We had nothing but good to say about the care she received here.

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Frances G

When the representative for the West Tennessee Healthcare Rehabilitation Hospital in Jackson came to speak with our family about my father completing his inpatient physical therapy at their facility, she lied about the services offered by other rehabilitation facilities that were closer to us so that my father would choose their location that was much further away. She also promised that his incontinence issues would be addressed by their physical therapists and nurses. I specifically raised my concerns about how the incontinence and the resulting poor hygiene issues had been poorly addressed at their Cane Creek facility during his last inpatient physical therapy with this company and that I was worried that the same issues would be repeated at their Jackson facility. She reassured us that this would not happen again at their Jackson facility. This was another lie. He was allowed to have accidents in bed and use the urinal in bed by the nurses instead of getting him out of the bed to use the bathroom or urinal while standing up. When we would come to see him, bring him clean clothes and take his dirty clothes home to be washed, his pants always smelled of urine. NONE of his incontinence issues were addressed with physical therapy (i.e. kegel exercises or strengthening his core muscles) by their physical therapists or by bladder voiding training using the bathroom with the nurses during his time at this facility. On his non-PT/weekend days, he never even got out of bed. He is unable to sit up on his own but he was discharged after 7 days because they claimed he could walk 300 feet with a cane. Yet he still struggles to walk with a roller. I understand that his complancy with doing whatever is easiest instead of what is more preventative/healthy but more effort is a contributing factor. But their staff's primary purpose should be to get the patient better not to do what is easiest (but less hygienic) until they can discharge the patient. The new facility was nice & clean. The receptionists were friendly and attentive in making sure everyone entering the facility signed in and out. The single bed rooms are convenient.