WEST HILLS HEALTH AND REHAB is a Medicare-certified nursing home located in KNOXVILLE, TN. CMS overall rating: 3 out of 5 stars. Google rating: 2.5 out of 5 from 78 reviews. Accepts both Medicare and Medicaid.

WEST HILLS HEALTH AND REHAB

knoxville, TNMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

6801 MIDDLEBROOK PIKE

KNOXVILLE, TN

Knox County

Service Area

This nursing home is located in Knox County and serves residents in the TN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

âš  Below average

RN Hours per Resident DayFacility: 0.44 / Industry Avg: 0.75

âš  Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.64 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 91.3% / Industry Avg: 20%

âš  Above average (lower is better)

All Nursing Staff Turnover RateFacility: 71.8% / Industry Avg: 35%

âš  Above average (lower is better)

Google Reviews

2.5
78 reviews
Shena Hurst

Shena Hurst

NASTY! They have residents laying in bed covered in filth. They are understaffed due to unsafe patient ratios and the management team does not care. They deserve 0 stars!

Verified Google review
Rachel Buckner

Rachel Buckner

Absolutely horrible. My grandfather was in the hospice unit and received minimal care. We didn’t expect him to get better, just expected compassion in his final days. Take your loved ones elsewhere.

Verified Google review
Sarah Idol

Sarah Idol

They do not pay attention to their patients , they let them fall, they let them go into coma and not contact anyone... then they want to get mad when hospice has to come in to take care of the patients cause they cant. This place needs to be shut down ASAP

Verified Google review
Larry Campbell

Larry Campbell

They were very good to my Father in law He was always clean he got a bath every day whether he wanted one or not. His room was cleaned every day. The staff in 100 room section was great they treated him like family and in the end of life care they took great care of our family

Verified Google review
Heather Underwood

Heather Underwood

If I could give no stars I would. My husband's great grandmother went for respite and they stole all her narcotics and called the day before she was to be sent home and said we didn't send any when we sent all her medication. She was not changed regularly. They didn't bother to cut up her foods or feed her soft foods and she has had a stroke. She was never gotten out of bed. If she pushed her button needing to use the bathroom they told her to hush that they had other people to deal with and that it wasn't her time to be changed. This place needs shut down asap.

Verified Google review

Reviews from Google Places for WEST HILLS HEALTH AND REHAB. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.