J

Jonathan Wales

No nursing home is perfect. However, I am in almost every nursing facility in Memphis seeing hospice patients. I can tell you that this facility provides exceptional care to their patients. The leadership loves their patients and wants to do the right thing. If you communicate your needs to them, they try to address them. Allen Morgan is an exceptional facility.

P

Patrice Sanders

Visiting my friend’s mom, I noticed CNAs shopping online and on their phones while my mom‘s friend was unable to even reach the food on her tray. It’s such a shame that many people who work at this place are so disinterested and intimidate their elderly, disabled patients. It reflects badly on their competent, professional coworkers who were so appreciated. It makes me sick to think of elderly people at the mercy of some marginally, employable, lazy healthcare workers. Although some of the nurses and CNAs were kind and worked hard, there were others who were just plain mean and lazy. It makes me really sad to think that my friend‘s mom, a retired nurse, was treated the way she was. Have these employees forgotten that this could be their mother or grandmother and that they, too, will one day be old? It makes such a difference when the caretakers are kind, enthusiastic, professional, and interested. The unprofessional behavior of shopping online and scrolling through phones during the workday is absolutely ridiculous, especially for what this place charges the patients! Alan Morgan needs to make professional learning and and professional behavior a priority. Too many poorly trained and unprofessional employees will make the valuable, competent employees want to leave. Too many marginally employable people on a power trip - intimidating helpless, ill elderly patients. Kindness goes a long way. Shame on Alan Morgan.

B

benjamin rush

If you love your parents, don't send them to AM. My parents have been here for 6 months and we decided to leave after endless promises, that we knew would never change. We aren't a disgruntled family, but asking for basic care for our parents. I walked in their room one day and there were 5 dirty towels in the shower stall from the night before as well as feces that hadn't been cleaned. Its sad. CNAs who are obsessed with being on their cell phones, sleeping on the job and not having the heart to care for our loved ones. The independent living and assisted living is fine, but AM is lacking. If you check many reviews from other sites, its an ongoing issue. The leadership at AM is lacking so nothing changes.

P

Patrice S

Many of the employees seem angry and don’t want to work. Elderly people are at their mercy and intimidated. These employees seem to enjoy their power over helpless elderly people especially when patients can not have visitors due to COVID. It’s pathetic that “professional” adults are too lazy to their jobs and take out their frustrations on their powerless elderly patients in their care. It’s terrible for patients and reflects poorly on the competent, caring co-workers of these terrible “caregivers.” The goal at a rehab facility is to help get patients well. Have these “professionals” forgotten that they, too, will one day get old? That they have a moral obligation to care for people because of their chosen profession? That they may have elderly parents and grandparents?

M

mia loco

After spending time in several different in house PT rehab locations over the past several years for injuries or post surgery recuperation my mother cried when she found out she would have to spend several weeks in one again after a hip replacement. My husband and I visited several facilities and found Allen Morgan to be a beautiful, clean place with an extremely friendly staff and it seemed to fit her personality and what she was needing as far as getting back on her feet. We were thrilled when we got the call they had room for her. When I visited her immediately after the ambulance dropped her off she was a very unhappy woman. The next day when I visited she had such a different attitude. She was telling me how wonderful all the staff she had met was. Every visit was the same story and she was always all smiles. I also found that each time I came the staff recognized me and came to tell me about my mother's progress. She loved it so much that I began to worry that she would not work hard enough to recover quickly. Was there a secret part of me that wondered if that would be so bad, since I had become very fond of everyone there, too and she was treated so well and was thriving? Fortunately she did work hard, but the date of her release was so different than it had ever been from an in-house PT center. She actually cried as we left that time. She said it was like leaving family.