HIGHLANDS HEALTH AND REHABILITATION CENTER is a Medicare-certified nursing home located in MEMPHIS, TN. CMS overall rating: 2 out of 5 stars. Google rating: 3.6 out of 5 from 69 reviews. Accepts both Medicare and Medicaid.

HIGHLANDS HEALTH AND REHABILITATION CENTER

memphis, TNMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

3549 NORRISWOOD

MEMPHIS, TN

Shelby County

Service Area

This nursing home is located in Shelby County and serves residents in the TN area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

CHAMPION CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.54 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.36 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 38.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 53.3% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.6
69 reviews
Pamela Barnes

Pamela Barnes

Earlier this year, we admitted my aunt for rehabilitation at Highlands. Throughout her stay she received excellent care and the most professional treatment from the nurses, CNAs and physical therapy. Additionally, not only was her room kept clean, but the facility overall was clean whenever we visited. And, the staff was very respectful, most hospitable and kept us informed on their care. As a result, we have highly recommended Highlands to family members, co-workers, church members and others! During this period of Thanksgiving, we especially want Highlands to know that we greatly appreciate them shepherding us through such a challenging time!❤️

Verified Google review
Brandon Perry

Brandon Perry

“My mother has been at Highlands Health and Rehabilitation Center for over a year, and the staff have been wonderful. They’re kind, patient, and truly care about the residents. The facility is always clean, and the activities keep everyone engaged. I feel confident knowing she’s in good hands.”

Verified Google review
Kenna Todd

Kenna Todd

Amazing facility, the administrator is kind and very hands on. During my visit the staff smiled and said hello. The building was clean. The day I visited they had a live band. The residents appeared happy.

Verified Google review
Eugene Brown

Eugene Brown

I gave this place a 2 just because of the few good staff they had. I was there for about six months and this was my experience. The 11 to 7 staff barely rounded or answered lights the only one who you would see often and would answer the light most of the time was vaunda otherwise most of them came in angry looking half asleep and mad u woke them up. During the day if u got put in a wheel chair u got left up the WHOLE time until second shift came and then it was when they where able to get to you. The food was literally slop. The one cna I had several times dede would go ALL day without changing me and when speaking with other people they would say the same thing but when they would tell someone they would never be believed I heard someone say well well Upper management said u know u can't always believe them but if u have several people saying the same thing then maybe it's a problem I feel so bad for those who can't voice their opinions because when the ones who can do they are not believed. Some days I would lay their coverd in urine until my 3 to 11 aid got there and xleaned me up and rhe only aid who seemed to genuinely care and be just as mad about it as I was is Vonda she felt like a fresh of breath air after almost drowning. Vonda would always try and cheer us up and make things better there was never a time she didn't walk in with a smile and her little high pitched hi. The pt department was fairly good and very nice other than that they need to throw the whole staff away except for Vonda and the like 2 or 3 others and start over

Verified Google review
Antoinette Spencer

Antoinette Spencer

I recently had the opportunity to visit Highlands Health and Rehabilitation Center and I have to say, I am beyond impressed with the level of care and support that the patients received. From the moment I walked in, the staff was so welcoming. What stood out most was the professionalism and dedication of the staff. They took the time to understand their patients specific needs and tailored the treatment plan to suit each of them. The therapists are highly knowledgeable, and the team really goes above and beyond to create a positive, healing environment. I highly recommend Highlands Health and Rehabilitation Center to anyone in need of quality care. It's a place where you can truly begin to heal and move forward. The entire team ROCKS!!

Verified Google review

Reviews from Google Places for HIGHLANDS HEALTH AND REHABILITATION CENTER. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.