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Emily Walker

Wholly disorganized, mediocre care at best. Dealing with insurance was a complete nightmare, and we heard something different from every single person we spoke to. They even tried to force us to discharge him early or switch to private pay due to a complete breakdown of communication and lack of competence. Brain injury patient suffered over a dozen falls in their care and developed a UTI that went untreated for weeks. While certain staff members were compassionate and tried to be helpful, our experience was terrible overall and made an already stressful time much, much worse.

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Lainea Fitts

Terrible they don’t answer call lights and treat the residents like animals don’t let them fool you.. they don’t want to do their job but instead gossiping n the nursing station and more. Dont take your love ones here.

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Alicia Taylor

First, the good... nurse Kevin was amazing. He and some CNAs were very supportive and professional. The food started out good. My first night i thought it was soul food and was very happy. Activities happen often during the week, and include several church/Bible study/devotional times. A CNA was told i had been denied a shower over a week and she took time to demat my hair and braid it because i couldnt rause my arms to do it myself. She was an angel. Now the negative: first a nurse gave me my roommate's medication. When i asked, she stated she gave me tramadol just like i "always take"... but i told her i cannot take tramadol because it triggers my seizures and i was on percocet. She left the room and later denied accountability by saying it was percocet but was just shaped differently. I indeed had a seizure later. I also had a seizure and increased pain when medications were delayed by over 2 hours twice. Then, i needed flushing of my suprapubic catheter, and a nurse reused old syringe several times and used tap water instead of sterile saline. The social services did not communicate well with me, and left me upset and confused. She told me contradictory statements, and said i had said things i never actually said. The food quality went down, and the menu offerred gravy every day, but almost never gave it out. I was on a ground diet to reduce choking and dry chicken was a choking cause. Gravy would have helped me eat it. Later my ground diet was ignored completely, and i was repeatedly given whole or chopped food that was a choking hazard and gad to be returned to the kitchen for grinding multiple times. Speech therapist was very good, and PT was good, but OT discouraged the exact things i should have been doing, and encouraged things that made me worse. She mistakenly believed i was deconditioned, and did not understand dystonia, CRPS, or neurogenic bowel. I realize this was likely not her fault, but somewhere someone made a mistake in my chart. Often nurses refused to shower me on my shower days, and also ignored doctors orders to flush my catheter daily. The discharge planner was good and made sure my hospital bed was delivered in a timely manner. Overall, i do not recommend this place to anyone. I thought i needed to stay because i was not ready for discharge, which was partially true because the same day as discharge i ended up hospitalized at Vandy again. However, i did need a different facility 100%.

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Roger Tackett

I had the best experience with day shift on second floor. I enjoyed my roommates, the other patients, and I had a blast! I was able to get everything I need. If I have to ever do rehab again, I would choose to come back here!

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Nicole Moss

This place is very unsanitary. Do not allow your loved ones to live in filth. I brought to the staff’s attention and overlooked several times. The floors haven’t been cleaned properly in a while.