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Rita Crabtree

Positive experience working with Administrator. She is very dedicated to her residents and staff!

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Cathy Mccollum

I love The waters.The staff is so friendly. Building is also clean and smells amazing!!! The floors are shiny! Great place for you loved ones to stay ❤️

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michele dalton

4 people at the front desk and just look past you so they don’t have to get up and let you out. Same trying to get in. Worse thing about coming to visit a loved one. Not just once or twice-it’s every single time. If you call, no one ever answers. Many times my dad has needed changed from vomit on his shirt or the bed smelling from the urine. A few months ago I Asked 3 times for help because he kept saying he needed to use the bathroom-everyone kept saying I’ll send someone. No one ever came, so he pooped his pants and it went in the floor. The poor janitor girl had to clean it up. Should’ve been the nurses that wouldn’t come help. I felt very bad for her. Mostly they treat him good and he’s happy. They just need to have some kind of system so visitors came come and go more easily than waiting 10-20 mins each visit standing at the door

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Cassie Givens

If I could give 0 stars I would. This place needs to be shut down. The hospital sent my mother there for rehab and she had a illostomy bag. Well they never ordered the right supplies they was always out of something for the bag weather it was glue or the waffle the bag would always bust on her they would never come in and empty it. They told her to place a towel over it and she would wait for hours before someone would come in to help change it. While she would be waiting they would bring her lunch to eat while sitting with a towel on her stomach and she's suppose to eat with shit on her covered up with a towel that is just straight up disgusting and unsanitary. One of the nurses wants to argue with her got up in her face and screamed at her. Mind u my mom was not old she was only 56. so she recorded the nurse with her cell phone. But see once 1 nurse sees thats how they do things by being mean to the residents they all start following in that 1nurse foot steps. My mother would always get uti while she was there cause they wouldn't come to put a bed pan down so she could pee and with my mom being the age she was she said they told her to pee in her diaper and she refused to do that so she would call them when she felt the need to pee but they wouldn't come. This place is nasty they don't clean the rooms. If u don't want ur loved one to live in filth I suggest u not let them stay here.

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David R

I was discharged after spending about 30 days in the facility. I want to preface this review and say I have never been in or visited a skilled nursing / physical and occupational facilty before so I have nothing to compare this to. First thing - if they have tours of the place take one before committing to have anyone stay there. So I will rate the services - 5 stars to the physical / occupational rehab therapists. 4 stars to the CNA's that tend to the patients. I would have given a 5 but there are some bad apples in here. 4 stars to the nurses. They are understaffed and often use a different contractor for night shifts seems like every other day. This is bad for people who rely on medications at a certain time because many of the contractors have never been here before. The day shift nurses however are outstanding and most have been working there awhile so are rather familiar with everyone's needs. 3 stars to meals and food- the kitchen staff does not control what is served to the residents - and portions get smaller and smaller. But they do very well with requests and changes. Now to the real downside - quite a few of the long term / short term patients . They have elderly folks that are there most likely until hospice mixed in with younger ones without mental health issues. You never know who is going to be admitted and believe me, when you get a room in close proximity to someone that has dementia and screams out in the middle of the night waking half a hallway it's horrible. TV's running 24x7 etc.....I lucked out however and had a good roommate. Sleeping was rather difficult for me though. Medications - I give them a 2 and that's pushing it in my case. All they had to do was contact Walgreens or my PCP for a list of medications and duplicate that. But no.......hide behind statements like the "State" ( of TN ) does not "like" this medication so we'll give you something else. I realize certain medicines are controlled substances and must be handled differently. I'm not going into specifics because I am just one case but I was very very frustrated with how medications were dispensed the whole time i was there. If the bad points were less irritating i would give a better overall rating. I'm going with a 3.