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Rodger St John

To: Arbrook Plaza Staff, Management and Ownership From: Rodger and Norma St John (Current Residents) We were asked to submit a personal statement regarding our experience at Arbrook and this note summarizes our response. We have been in residence just short of a year and are most happy to report as follows: 1. Accommodations - absolutely excellent. The correct room size and space appropriate for seniors who require complete simplicity. 2. Medical - personal daily attendance and prescriptions always on time with strict adherence to cleanliness. 3. Housekeeping - complete daily accountability. 4. Activities - generally very good although we are quite reserved in such matters. 5. Physical Therapy - very limited involvement thus far but appears quite good. 6. Staff Interaction - superior in all respects. The individual care (dressing, showers, wheelchair conveyance, eating assistance, etc.) ALLWAYS delivered with the utmost of LOVE. The keyword here is LOVE and for thar we are so very grateful. Thank you. Rodger and Norma St John

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Wesley Frazier

"Our family had such a positive experience with Arbrook Plaza. My dad was there for physical therapy, and we were so impressed with the care he received. The physical therapy team is truly top-notch. They were incredibly encouraging and worked with him every single day. We felt like they genuinely cared about his recovery, and the results speak for themselves. The nurses were attentive, and everyone seemed to be on the same page with his care plan. The facility itself was clean, and my dad even commented on how good the food was. We are so happy with the progress he made, and we would absolutely recommend Arbrook Plaza for anyone needing rehab."

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Carlotta Arneel

My mother was transferred here directly from the hospital on Tuesday of last week around 3 o'clock. My siblings and I arrived after 5pm to check on her. 8 am Wednesday morning we were in the process of finding another location to move her to. The staff she interacted with were good to her so there is no complaints regarding the staff. However, she was checked in with the doctor's orders of 3 hours a day of physical therapy, which in total only received maybe 45 minutes in a 3 day span. She would ask twice a day when she was going for therapy and she was finally told that they were understaffed, and they just don't have time for her to receive that amount of therapy. OK. But, the initial reasoning for wanting to transfer her was the cleanliness of her room. I cannot begin to describe the filthiness. I have pictures and documentation of everything I saw. It took over 24hrs for her to have sheets put on her bed and the thing that shot my blood pressure through the roof was finding out they had the audacity to PAINT THE WALLS in her room while she was laying in the bed. WHO DOES THIS??!! AND....when my mother complained about the roaches she was told it's because there is a creek nearby that makes it impossible to control. Needless to say....between the roaches, the cobwebs in the corners of her room, the dirt build up and urine stains around her toilet, the 2 trash bins right outside her door that collect ALL the trash from the rooms on her hallway she refused to eat any food from their kitchen or shower in the shower. My 81 year old mother was finally moved to a new facility 4 days later. My complaint will not end here. This will be reported to ALL channels. Starting with Texas Health and Human Services Commission (HHSC) and the BBB. I AM IN THE MEDICAL FIELD AND THIS EXPERIENCE IS COMPLETELY UNACCEPTABLE.

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Gale Moericke

Our mother has been here for three weeks now. She first came in for rehab but is now a long term care patient. Arbrook Plaza admin and all staff members have been wonderful! They have made every effort to honor our requests and needs. They have taken great care of her. We’ve have taken the time to get to know many of her caregivers. It’s not perfect, but then who can take care of your loved one the way you would?

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Gwendolyn R Houston-Jack

Granny was a tad apprehensive about moving into a nursing home, but she required 24 hour care. After a month, it was clear she was feeling better about it. Not only did she gain weight, which is a good thing, she was engaged in a number of activities such as bingo, physical therapy and daily exercises. And she had a roommate she could chat with. Checking in is quick with the temp machine they use. We appreciate the covid prevention measures as there have been a number of covid lockdowns lately in the facility. She's moved rooms a few times too. Sometimes due to covid concerns or roommate disputes. We understand these are harder issues to control but they do exist.