C

Cindy Read

Once you enter the door of Green Oaks, you see and feel the quality of care. From the receptionist to techs and especially the Physical Therapist each person has the respect of my Loved one at heart. After a fall that led to a compound fracture my Lo with dementia was confused about everything. Larry with physical therapy did not know her but took time to explain and answer all her questions no matter how irrelevant and calmed her down. 5 star experience thank you so much

L

Laurene Rodriguez

My mom was transferred from Medical City in Arlington for physical therapy, the first few days it was a hassle to have any staff member to bathe her. They will always say second shift will do it and we had to be on top of them because is was never done. Secondly, her health deteriorated after pain management personnel ordered Norco for a one time use in order to get x-rays in her arm, these people kept administering as a routine medication, her kidney shut down and also she was shaking uncontrollably and talking nonsense. The doctor should’ve known the side effects of this medication, but no action was taken as in preventing my mom’s kidney to shut down. My sister asked for a doctor at 10 am, I ended going to the nurse counter at 11:30 to get my mom the attention needed at that time. Finally the Dr came in and his explanation was very vague and pretty much non explanatory of why my mom was in that state. When the Dr was questioned about specifics he had no clue about her condition and kept asking the nurse about medication… he wasn’t prepared and had zero knowledge of what was going on… at the end an ambulance was called and she went back to ER where we were told how badly the rehab staff neglected the aftercare of my mom. I feel that they were just milking the insurance to get paid. Please DO NOT bring your loved ones here. Room 310 Belen Rodriguez

P

pTonya Atkison

My 83 year old father was recently a patient in their short-term care. He was very impressed with the nursing staff and care that he received while at the facility. The physical therapist were also very caring. He even had high praises for the food. As a family, it took a lot of stress off knowing the staff was taking such good care of him. I also spoke to other long-term patients who stated that they loved staying here. I would definitely not hesitate to bring him here again and I am a bit picky.

S

Steve Texas

I spent 27 days at this facility in September and October recovering from a life-changing auto accident. The building itself is spotless, and the medical staff—nurses, doctors, RNs, physical therapists, and aides—treated me with genuine care and professionalism. They were the shining part of my stay, and I will always be grateful for how they looked after me. I did have one night when I requested sleep medication at 9 p.m. but didn’t receive it until 1:45 a.m., which I was told was due to staffing shortages. It was frustrating, but I understood. Unfortunately, I must share two deeply disappointing experiences. First, the food. It was, without exaggeration, miserable. Every meal arrived cold. Much of the meat was so tough and dry that the plastic knives snapped when I tried to cut it. On several occasions I wasn’t given any utensils at all. The meals felt like something out of a prison cafeteria—powdered eggs, dry entrées, and portions that were barely edible. Over time, it destroyed my appetite. I began eating less than 500 calories a day because I simply couldn’t stomach the food. I had family and friends bring me food but my appetite was totally ruined. This made my physical therapy sessions harder and slowed my recovery in a way no patient should ever have to experience. Second, the communication regarding my insurance approval was shocking. I wasn’t informed until the day before that my coverage would end the very next day. This left my wife and me completely blindsided, scrambling to figure out whether I would be forced to go home early or find another facility with almost no time to prepare. After everything I had already endured, this last-minute notice added unnecessary stress during an already vulnerable time. Back to the food…..the food service was not just bad, it borders on criminal. We shared our food concerns with the concierge and the kitchen manager. In one ear and out the other. If you don't have family and friends bring EVERY meal, I would avoid Green Oaks Nursing and Rehabilitation.

K

Kelton Davis

During our tour of the facility the cleanliness jumped out to me. The bathrooms were well taken care of and there were no orders or stitches like most facilities tend to have. The staff was very welcoming and seemed to be very attentive to there patients. We will be happily sending our loved one here!