C

Cynthia Perry

We had my fil there for 9 days in July 2025. He’s in home hospice care thankfully. Although he had explicit care instructions with his care team continuing to go there for him instead of our home, the orders were not followed, although they were reminded repeatedly that the orders weren’t being followed. He was left wet and/or defecated for hours. He is non ambulatory, must be sat upright for meals, and needs assistance to eat or drink. Our son was visiting him twice each day. He sent pictures of him being left flat in bed covered in food which he had been left in for hours. There was another day, we were sent pictures of his meal tray being left across the room inaccessible to him, again for hours. Although, his stay was a self-pay, the only people who cared for him, cleaned him, changed him were his hospice cna and hospice nurse who doubled their efforts to oversee his care which they did not have to do. Those employed by Matlock Place were PAID to care for him. We called numerous times as did the hospice director with zero response. We could never recommend this facility in any way.

C

Cyndi Kelleher

I'm sad to see some of the negative reviews. Maybe there have been some staffing changes since then. My experience has been excellent. All the staff I've interacted with has been caring and professional. I'm here primarily for wound care so maybe that's the difference. So far it has been a very positive experience for me. The facilit administrator, Tonya is amazing.

C

C W

My mother was a patient back here in 2019 and we have been fighting them for YEARS because they over billed her Medicare and Medicaid to the point they exhausted her physical therapy in only a matter of six weeks, after telling my dad that she had enough to last 6-8 months. She died. Now my dad is dead. And the owners of this trash place filed total bankruptcy to avoid having to be responsible for their lies… yet they still operate. Think hard before taking your loved ones to a place that has gotten away with filling total bankruptcy, only to sell to another health group for PENNIES ON THE DOLLAR, while getting away with a LOT of alleged illegal behaviors and possible criminal activity. Let me ask you this? If they were/are legit, why didn’t they just settle instead of filing bankruptcy and selling? Because they have no MONEY imho… and you should question if your loved ones are being taken care of properly!

A

Amanda Hannah

I’ve tried for a whole week to get the administration and team to understand how CRAPPY their nurses and aides are. The aides are the laziest people ever. They do not clean their patients in a timely manner. The nurses don’t care and can never answer the phone, out of the whole day. Talked to DON & treatment is still the same. Aide acts like my incompetent mom is a problem. They’ve let my mom contract BV & a UTI & don’t do anything when I’m telling them about her ongoing issues. Please avoid sending your family here by any means. This is a terrible place with terrible nursing and aide staffing.

D

Dirk Smith

I'm really split on this place. Very nice nurses and PT staff. My family member also got along fine with the aids. My main issue with with their social administrator and their over all business administration. You can't hardly talk with them. Always tied up in meetings. No email or direct phone contacts to reach out to. Their social administrator was of zero help. Promised a lot, but at the end of the day did absolutely nothing terribly helpful. At the times I had talked with her, she was always rushed, and I felt I needed to hurry up and stop talking. We were assured discharge wouldn't leave us hanging or "on the street", that they would help us with next steps with going home. This was not true. We were told at 5:30 pm after close and everyone had gone home that we were to be discharged on a Sunday. Ended up paying for extra days out of pocket to give us actual time to get our family member moved back home. Never heard from the social administrator again on next steps. We just took care of it ourselves. I guess I'm saying that your loved one will be well cared for by doctors/nurses/PTs/aids, but know going in that when the insurance stops, they want you out fast without a second thought, and you really won't have anyone on the business administration side to help you.