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Samantha Estrada

I am writing this review to formally express my concern regarding an incident that recently occurred at Alta Vista in Brownsville, TX concerning my grandmother. During a true medical emergency in which the patient was in urgent need of immediate medical assistance, the staff failed to respond appropriately. Instead of providing direct and timely intervention, the staff chose to call an ambulance in a situation they categorized as a “non-emergency.” This delay in care placed the patient at unnecessary risk and reflects a serious lapse in judgment and protocol. It is deeply troubling that in a moment requiring urgent action, the response did not prioritize the patient’s safety and well-being. Medical emergencies require staff to act swiftly, competently, and with the patient’s best interests at heart. Unfortunately, that standard of care was not met in this instance. Due to this, Clear communication of what protocols are in place for handling emergencies should be addressed as well as corrective action and additional staff training to ensure such delays or misjudgments do not occur in the future. Families and patients place their trust in your facility to provide safe, professional, and compassionate care. I urge you to take this matter seriously and implement corrective measures promptly.

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Milane Grovenstein

I tried multiple times to contact this facility to no avail. In fact on one occasion I was told they would be calling me back and they did not. If I could give it zero starts, I absolutely would. My father was located to this rehab in attempt to receive continued care following a health scare that left him incapable of walking. We communicated to the facilities that we needed to make sure to have contact because my brother and I (I don't live in Brownsville), were in charge of medical decision making, as my mom has been distressed from his medical emergency and can not make decisions. Long story short, we are our dad's advocates. One one occasion he was found face down, on the floor, in his room, because he fell out of his bed. We have no idea how long he was there, and why it even happened. Aren't the nurses supposed to be coming in and out of patient's room? What we do know, is that this happened at night. He was taken to the hospital and later released. Why we wouldn't move him immediately after this incident? We were waiting for an insurance switch and honestly, we truly wanted to believe that it was a terrible accident. On the second occasion, after my brother communicated AGAIN to the nurses at the facility that my dad was fragile, and he noticed he was sleeping a lot, they suggested he was fine. Well, he wasn't. He and my mom made the choice of requesting 911 and taking him to the emergency room. Once in hospital, we found out he had sepsis, UTI, AND his bed sores were so severe, he still needs continued treatment. Now this isn't an accident, it was SERIOUS NEGLECT. It brought us to tears to hear from the staff at the hospital how extreme his sores were. Oh, but they did have time to corner my fragile mom and ask her if we had complained (Which we had not, I know, crazy), but someone at this facility ( I assume a higher up), questioned her so unexpectedly that she did not know what to say. BE HONEST IF YOU ARE UNDER STAFFED. Shame on this facility- We trusted them to take care of our dad, we trusted they would have real communication and instead we received the opposite.

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rudy sanchez

5 Stars – Very Good Care and Staff Alta Vista is very nice place. Staff is so friendly and always take care with big heart. Nurses and therapy people do very good job, always checking and helping with everything. Place is clean, quiet, and feel safe. Everyone work hard and make you feel better. I am very happy with service here. I recommend this place to anyone who need good rehab.

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Marissa Martinez

I can't say enough good things about this nursing home. The staff is incredibly kind, attentive, and professional. My mother in law has been living here for several months now, and we've seen a noticeable improvement in her mood and overall health. The facility is always clean, the food is nutritious and tailored to residents’ needs, and there’s a wide range of engaging activities. It truly feels like a second home for our family. Knowing she’s in such good hands gives us so much peace of mind.

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James Gonzalez

I had an excellent experience at Alta Vista Rehabilitation and Healthcare! The staff here is truly exceptional—everyone from the nurses to the therapists and support team is incredibly kind, attentive, and genuinely caring. They treated my loved one like family, always greeting us with warm smiles and taking the time to address any questions or concerns with patience and professionalism. The facility itself is impeccably maintained, with clean, spacious rooms and beautifully landscaped grounds that create a welcoming atmosphere. The building always smells fresh and pleasant, which made every visit comfortable and reassuring. Communication was top-notch; the staff kept us informed every step of the way, ensuring we felt confident in the care provided. I highly recommend Alta Vista for anyone seeking a supportive and well-kept rehabilitation facility!