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Naveen Namaz

LVN RENUKA is frequently short of breath when entering patient rooms, which is distracting and raises concerns about her ability to provide attentive care. She speaks to patients in a raised, yelling tone, creating an uncomfortable environment. In addition, Renuka regularly makes negative comments about patients at the nursing station, which is highly unprofessional and inappropriate. Her communication is poor, and overall her behavior does not reflect acceptable standards of patient care.

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Valarie Duncan

I came to visit a family member and was amazed by the staff. Every one I encountered had a smile and was so kind. The facility was very well kept and clean. It put my heart at ease to know that this group was caring for my loved one.

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Rachel DeMasi

The location is not ideal since it is so far away from basic outings like for shopping, activities/movie theaters even restaurants/popular food BUT I am so thankful for the care that’s being given to my mom. She’s safe, taken care of, and is doing better than she has been in a long time. I live out of state from where my mom is so being able to touch base with the staff and be as involved as I can with her care is important to me. Everyone works so hard and they answer my questions or concerns whenever they can.

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Gregory Forster Jr

It is not hyperbole when I say I can feel the care at Heritage Gardens as soon as I hit the parking lot. And the care I feel on the way in is met by the care of the staff who remember you, who greet you like a friend, and who properly care for my 83-year-old dad who has been there twice. They know what they're doing and they do it well at Heritage Gardens.

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Laci goldsmith

I would never recommend this nursing home to anyone. My grandmother was admitted and within less than 24 hours, she experienced neglect that resulted in a serious fall and a hospital stay. She was left unattended, and the staff failed to provide the most basic level of supervision and care. Families place their trust in a facility like this to keep their loved ones safe, yet that trust was completely broken. On top of that, at 1 a.m. our family received a phone call asking questions about her medication—questions that should have been addressed and verified *long before* she was admitted. This shows a complete lack of preparation, organization, and concern for patient safety. When we confronted the staff, we were told that the employee responsible for my grandmother’s fall had been terminated. However, we later found out this was untrue they are still employed there. This means not only did they fail to protect my grandmother, but they also lied to our family. This entire experience was both heartbreaking and infuriating. My grandmother deserved compassion, safety, and competent care. Instead, she suffered, and our family was deceived. If you love your family member, please think twice before trusting them to this facility.