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David Willis

I attended for physical therapy following a hospital stay. The long term and senior care experiences may be different from this. For physical therapy and health care, they are minimally staffed. Their goal seems to be to run out your insurance days at minimal expense. My insurance would cover 14 days; suspiciously, they said people in my situation typically stay 14 days. Many staff are in a rush. I had nothing to do but spend 23 hours a day in my room. Most walking for exercise I just did on my own. I get more activity at home. No phone or two way communicator to staff from room. Not clear if they even have a nurse. No diagnostics if you get sick there - throw up once and they send you back to the hospital. Therapist is only available at erratic hours; he showed up for a 7:30 am session at 10 am. Hallway is loud with kids and olds talking loudly on their phones. Little effort to get me comfortable. Did not even offer me an extra pillow or blanket. In room TVs are like an iPad on a swivel. The Positives are acceptable food, vending machines. At least it is better than Carrara. Cigna insurance covered. Checked out of here and will talk to Cigna about using in-home visits.

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Amna Sheikh

I am leaving this review to express serious concerns regarding the care my father received while he was a patient at this rehabilitation facility. Unfortunately, our experience was extremely distressing due to what I believe was negligence and a lack of appropriate medical attention from one of his assigned caregivers. When I contacted the front desk to identify this caregiver, I was told his name was “Chocolate.” He is a middle-aged, bald male staff member with an African accent who was assigned to the end of the hallway where my father’s room was located. My father was admitted for rehabilitation in stable condition. Within one day, his condition declined significantly. He began experiencing extreme pain, waking up crying and visibly distressed. Over the next several days, this pain continued without improvement. I repeatedly reported his symptoms to his caregiver, including severe pain and later significant swelling in his knee. Despite these concerns, I was repeatedly told that his condition was “normal,” and minimal intervention was provided. To my knowledge, no physician was contacted, and no additional evaluation was requested. Over the following days, my father’s knee became severely swollen, several times larger than the other, and eventually turned purple. He continued to be in obvious agony. These changes were reported multiple times and were consistently dismissed without further assessment. As a family member without medical training, I relied on the staff’s judgment and reassurance. On the final day of his stay, my father became unresponsive. Despite this, his caregiver attempted to administer oral medication while my father was unconscious. After my father was transferred to the hospital, medical staff found the medication lodged between his teeth and lip, indicating it had not been safely administered. Later that day, when I personally requested that the caregiver check my father’s vital signs due to my concern for his condition, the request was refused. My family repeatedly asked for help and intervention throughout this process and felt ignored and dismissed. Shortly after leaving this facility, my father’s condition deteriorated further, and he required hospitalization and placement on a ventilator. This experience was deeply upsetting and has left our family with serious concerns about patient safety, attentiveness, and accountability at this facility. I strongly urge management to thoroughly investigate this incident and review staff conduct, as patients in rehabilitation settings depend entirely on caregivers to recognize changes in condition and respond appropriately. No family should have to witness a loved one suffer while their concerns go unaddressed.

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Sharon Alba

I’ve had a good experience with this facility. The building is clean, and has a comfortable feel when you walk in. The food is actually good, there’s a nice variety and it always looks fresh and well-prepared. It’s one of the first places I’ve seen where people genuinely enjoy the meals. The rehab team has been great, too. They take their time, explain things, and really encourage progress without pushing too hard. We’ve seen steady improvements, and that has meant a lot. Overall, I would recommend this place to others.

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Debra Smith

Choosing a place for your parents is never easy. However, when I first walked into the Madison on Marsh, I felt a sense, a friendliness and family. I met with Maria, she was very helpful and worked with us to ensure that everyone knew of my mom‘s needs. I love Teresa. She comes every week and does mom‘s hair. She is so patient and kind. Mom does not have any special dietary needs, but she does have a lot of dislikes. Kevin was very kind to our family. He sat down with us and adjusted his menu to suit my Mom‘s wishes. I genuinely feel like the staff has made the effort to know of my mother’s presence and her needs. As a family, we are present and we ask questions. The staff has always done their best to keep us informed and give mom the best care.

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Alleigh Ghatak

The Madison staff are top notch! We care deeply about our patients and their families and take pride in the daily care we provide. The brand new wood flooring throughout the building adds to the bright and homey feel - it’s so comfortable and welcoming. We invite you to come take a tour and see how we can aid in the recovery and well-being of your loved one. Our newest therapy dog, Ferdinand, would love to meet you!