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Natalie Kooy

The only reason I’m even giving two stars is because of the lady Heather that I spoke with while my mother was there and even then she probably only needs one star just because she defended one of the nurses after she decided to bully my kids and my mother. My mom was only there for one night before the nurse that works there, her name is Karen decided to be ugly to my kids because my mother pushed the call button and the call button was lit up for over 10 minutes. My daughter went out to go get a nurse and said that when she spoke to the nurse that the nurse made a smart remark to her about well who got your mother up and then she said nobody she was eating dinner and wants to go back to bed and needs help because my mother broke her back in two places and her femur and her leg So she needed assistance. karen proceeded to roll her eyes at my daughter and turn her back to her to face the computer. Once the nurse came into the room to actually assist my mother back to her bed she got into my daughter‘s friends face that was with her and was staring her down. Acting aggressive. The last night that my mother was there I was in the room eating dinner with her. I had brought her some food and the same nurse came and was standing there, staring at the back of my head to the point I turned around and looked at her at which point I stood up, and the nurse finally turned around and walked off. My mother‘s roommate, said that the nurse Karen is also very rude to her and slammed a cup of water down and made it splash everywhere because she was frustrated with her. This nurse does not need to be working in this facility and when I brought the issues up with Heather, she said oh the nurse Karen is just very tough, She means well. I don’t feel like a woman like that should be working in a facility with older patients that don’t have families thatcan speak up for them. I had my mother moved out of there immediately and went to the Gatesville Hillside rehab center where She is much happier and much better taken care of. I will also say that one of the staff members there that works in the evenings he’s a Jamaican man I believe is actually one of the better employees that works there. He was super kind and sweet to my mother while she was in the facility other than that, this place is nothing that is perceived in the pictures that is shown. The facility is dirty with marked up walls. It’s just very unkempt and before my mother went in there I was not told that they had sickness spreading rampant through the building to the point the nurses are all wearing masks. I just feel like this place has a lot of false and deceptive advertising and as far as the reviews I feel like they’re bought and paid for.

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Amy Krenek

Actually zero stars. My grandmother is currently there receiving the absolute bare minimum. It’s funny that you can’t leave reviews or even post anything on their “professional” Facebook page. I sat with her for three hours today and not once did anyone check on her. SMH

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Mitzi Jordan

Excellent staff taking care of our father. Dennis Rn and Chantell Rn are professional, attentive and kind. They provide peace of mind to our family knowing he is well taken care of. The admission process was seamless and the entire staff from PT, OT, Speech Therapy and Jessica the Social worker and The Nursing staff are amazing. A+++ Thank you The Springs!

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Angie Duhaime

5 star + Every single staff member administration nursing therapist janitor Activity Director all the staff is polite, professional, kind, and attentive to my mom and to all of our family They care they have great attention to detail. They act quickly and they follow up with family. My mom is making great progress and getting stronger every day. She’s happy she’s eating better. She’s getting outside. It’s wonderful I highly highly recommend The Springs.

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Carmen Williams

I am pleased with the staff being attentive. The calendar for activities is amazing, and It seems that some thought was actually put into the various activities. When I did have concerns about anything, the concerns were promptly addressed.