C

Charles Crowder

This nursing home has great rehab and all the staff is very professional and kind I will recommend this facility to anyone!

A

Alexa Okidokie

When my mom walked in, the nurse said my dad was being a bad boy. He had been yelling all morning. She walked in to find him with his legs swollen, and on his stomach. He was in terrible pain. She called 911 and told the nurse she was pissed at the care she saw. The nurse shrugged it off. When my dad got to the hospital he was severely dehydrated and had urosepsis. It put him into a coma and he nearly died. He had dementia, and so it took him down mentally to the point where he could not cognitively function anymore. We moved him to a different facility.

D

Doug Gressett

My mom was admitted to CHCC after a hospital stay for a fall. Their care for her was very comforting to my family and beneficial to my mom. She received PT and regular meals that helped build her strength and put her on the road to recovery. Many members of the staff were quite helpful. Jamie, Stacey, Bree, and Gilbert were there to communicate to me every day about Mom's care. Megan (speech) was especially helpful with managing meals and cognitive improvement. Becky at reception was the first smile we saw every day we visited and was the last one to help us out the door when Mom was discharged. Thanks to all of you.

F

Fred Lee

As the Resident Council President, I feel fortunate to be part of this wonderful community. The camaraderie among the residents and staff is outstanding—there's a true sense of family here. Our activities, led by Brandy, keep us engaged and busy, which is something I really appreciate. The facility itself is always clean, well-maintained, and comfortable. I want to especially highlight Martha, the nurse, who has saved my life twice. Her care and dedication to the residents is unmatched. She’s truly an angel, and I feel so lucky to have her as part of the team. Overall, I couldn’t ask for a better place to call home.

B

becky castillo

If there was an option of negative 20 star review that is what i would do !!!! Please Do NOT ever place your family members in this place if they need care. Be aware there are 3 locally. In Conroe, Tomball and Cleveland Texas. The management is poor to say the least and while there are a few good people working here there are more that do not care about the patients and do not do their job which is a big responsibility to care for vulnerable people. My mother was here and died due to their negligence in management and most especially a certain nurse named Amanda who not only failed 100% to do her job but also lied on the skilled nursing notes of care which is a felony. She stated she had given a breathing treatment an hour and a half after the patient was dead already. She did not go into the room at any time throughout the day from beginning of her shift until my mother was found dead by a caregiver. My mother laid there unable to help herself and cried out over and over for more than 3 hours to everyone near by to help her put her oxygen back on. She was ignored by Amanda who was the nurse in charge of her care as well as 3 caregivers who went into her room throughout the time on video. This is absolutely despicable. I am appalled that these people call themselves a nurse or caregiver of any kind. Please do your selves and family members a favor and do NOT place your family in this facility. They will let them go hungry, not bathe or change them properly, not give meds as per their plan of care but rather to their convenience, not call the doctor or EMs as needed, I personally came in amd found my mom unresponsive and called the EMS and found out at the hospital her blood sugar was 60 as well as she was hypoxic and overwhelmed by carbon dioxide due to lack of oxygen. Someone had turned her oxygen down to a 2 on the concentrator which I later found out by her own mouth was the director of nursing Donna who stated in front of several witnesses that she was "experimenting" to see if that helped my mother calm down and relax. The rooms are not cleaned properly, Patients were transported in a van with no working air conditioner in 100+ degree heat, there were electrical problems, flies on the beds and patients, in general it is all around a bad choice to place your family here. I again say there are a few good people however the poor management who does not listen to the patient or families and does not do their job correctly are a big problem. I complained multiple times and was basically ignored and was in the process of moving my mom from here when she died due to the nurse's negligence. Please Do Not take your family here for any amount of time. Do not take them to any of the three places owned by this franchise. I regret that I was unable to get my mother moved fast enough from this place. Please save yourselves and family from this nightmare.