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Mary Leonard

If you care about your loved ones please do not send them here. I don't where they get they their staff from, but they are not professional at all. The CNA's, Nurses and the staff simply do not care at all. I come from line of nurses in my family and have been to plenty of facilities such as this one and none of them are like this. Whoever answers the phones there is so rude. The staff treats my sister and everyone else like gum stuck on the bottom of their shoe. There is absolutely nothing good to say about this place. If I had the means my sister would be moved from there immediately! 100 do NOT RECOMMEND!!

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Nic H

I did a tour at Highlands on yesterday. I was surprised at how nice this place is! Definitely did not disappoint. I was able to see their therapy gym, dining services, and was able to inspect a open room. The staff were knowledge and made me feel like I was having an educated decision about my dad moving in or not for his short term rehabilitation.

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Brooklyn Nile

I was at Highlands Guest Care for 6 weeks due to an injured knee cap. I was in a wheelchair and they kindly helped me to get in and out of bed, use the bathroom and shower. They allowed guests to visit and they let me use their phone when mine was dead. If you need 24/7 assistance on short notice, this is a place where staff will assist you quickly..

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Amie Balderas

When you are supposed to take care of people yet you abuse them mentally and emotionally you have a problem and that’s what happens here. Just because they are understaffed they allow the staff they do have to do what they want. The DON is horrible and will lie to you in a heartbeat. Same with the director. They allow staff to make up their own assignments even if the reason is over something they can’t hold against you legally they do it. Do not recommend.

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Sonia Helton

If you care at all about your love one please don't take them here. When you go in for a tour they show you a nice room you get that room for a few weeks after that you get put into a room with someone else they literally put my mother in the corner and I do mean corner and have pictures to post my mother had no more than two feet while the other lady had the rest of the room to herself my mother was treated unfairly mistreated and stolen from, but also her money they stoled almost $3,000 out of her trust fund and have somehow still been getting my mother's social security check although she has not been there in almost a year. My mother probably would have died that night if I would not have been there to insist they take her to the hospital. My mother is in a much better facility now. You have to be an advocate for your mother and your loved ones, don't ever give in or give up, never never settle for second standards. Nursing homes need to be held accountable!