M

marisoly cacho

Laura and the activities team were absolutely incredible. You can tell they really care for their residents in the way that they always show up for them, they are always thinking of how they can make the residents' experience better and what they can do for the residents to make them happy, comfortable and feel at home. The activities and they plan for them are so thoughtful and considerate for the residents and go out of their way to give them an excellent experience!!

A

Allison Popieski

SUCH an amazing place!!! The Activities Team is truly remarkable. They provide high quality events and really make residents and community members feel seen. Laura and her team are amazing. The Villages of Lake Highlands is such a warm and cozy space with hardworking staff. Love love them!

A

Altaf Shaikh

I am so happy that I choose The Villages of Lake highlands for my family member. The staff is great, their operation smooth, very trustworthy people. I would recommend this facility for any family member looking for a nursing home or A Assisted Living for their loved ones. You will experience great, caring, and hardworking staff.

P

Porchia Long

My mother was transferred here from Baylor and I warn everyone to check on this facility before allowing them to care for your loved ones! No one called me to let me know my mother was there, she’s been there 10 days now and still no updates or no calls. There is no one when you arrive, you just walk in and can do whatever you want to do! No security no locked doors, they didn’t even check me in. A majority of the staff was rude! Patients were just sitting in the hallway unattended, VERY SAD!! While the website looks all nice, it’s nasty inside and they didn’t have any hot water so my mom was taking cold wash offs! They then boiled water to bathe her and guess what, it was too hot! Also the building was so hot! I couldn’t understand why it’s like the AC didn’t work and this is Texas! It’s very unprofessional! No one was working just on their phones, with the exception of one nurse who told me she works 16 hour shifts!!!! That has to be illegal. I’m sure a lot of people make it in here but they don’t come out! Be careful with places like this, it’s government funded and they don’t take care of the elderly. It’s nothing like the website!!! I feel sorry for the elderly people here!!!!!

A

Anny

If you or your loved one decides to use this business, PLEASE install a camera that is recording 24/7 in the room, you are allowed to do that!! We strongly advocated for my mom and we felt there were still so many issues, mistreatment, med administered that wasn’t on her med list, etc, so imagine someone who can’t advocate for themselves… it’s extremely sad. There is a serious problem at this facility all the way up to the director level. When touring the facility, it seemed all smiles and positive attitudes. But the second my mom was admitted for rehab after surgery, they did not treat her respectfully or with dignity, and nothing changed when my family reached out to upper management about these issues. They gave my mom medication that isn’t on her med list, and when asked about it, they said they didn’t know how that happened. On multiple occasions, my mom had to call for help multiple times before help arrived. In one incident, an employee was particularly disrespectful and rude, and my mom asked what her name was. She refused to tell her what her name was. Another employee entered the room and she claimed she didn’t know her name either, hmmm. My mom called me multiple times crying because of how they treated her there and how rude the staff was to her. It’s absolutely heartbreaking, and we ended up moving her out as soon as possible to another facility where she immediately started thriving. My sister ended up filing a complaint report and they assured her they would follow up with her on it. When they didn’t, she reached out and the social worker there basically said they closed it out and that she needs to stop harassing them. Wow. Yes, there were a small handful of great people and PT’s working there, so THANK YOU to those folks! But overall, I would never send anyone I love there again. * Updated my review to provide a bit more clarity.