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S L “Sandi” Thompson

It was with a sign of relief to finally have a loved one discharged to a place where she could receive full care. And have a normalcy of encouragement. When making my first visit with an introduction the director, Vernon was very rude and dismissive. Questioning my view of phones and if I was recording. Informing him of my purpose and position his demeanor slightly changed. It's crazy how a state ran facility can operate within having incorrect documents for a resident to be at their facility and.be treated. Especially when they're aged and have a mental condition and don't follow protocol when there's a legal representative. County and State ran facilities are NEVER the best option and my loved one has been through some and by the violations along with review of Williamsburg they are 1 and 2 of the worst. It wasn't by choice but by the hospital desperately wanting her placed placed. SN: Admissions person is very attentive, caring and informative. Social Worker, Gwen was argumentative, combative and disrespectful. **I pray that God protects my loved one while there 🙏🏽 Update: First impression of the South Tower was good. The staff was very helpful and welcoming. Residents appeared well kept and engaged. The memory end staff was attentive with keeping the residents entertained and they were well kept. My loved one seemed comfortable. TY

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Justin Sterry

On Wednesday, the staff at this Nurse gnome dropped my mother. They did not notify my family until Thursday evening Friday morning. My mom was pronounced dead at Charlton Methodist. This is clearly an act of unprofessional behavior by both administration and staff. They tried to hide it and say she fell my mother has not walked in 20 years there is no way that she tried to walk and fell

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asia howard

When deciding on a place for a loved one the questions that need answers to can be endless. Tonya and her knowledge put my mind at ease knowing her extensive background in healthcare and of her facility gave me clarity on making the best decision. She is a true GEM! I

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Dominique lachelle

The staff here are amazing. They are always attentive and caring. The admissions lady Mrs. Cooper was very kind and patient with us. She answered all my questions and took the to understand our needs. It gave my family peace of mind knowing we were making the right decision.

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Tanika Glasper

I came into Williamsburg facility to visit a family member. Ms. Polk the director of housekeeping is so sweet and professional. Her staff is great! The space is very clean and there are no complaints. It’s an always a pleasure coming in and seeing a smile on the teams face. If there are any concerns Ms Polk or one of her staff are always willing to help fast and efficiently.