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Ana Cantu

Eagle Pass Nursing and Rehab by far provides the best care and attention to their residents. Their staff is very dedicated and compassionate to their work and the residents. All of the residents look very happy and well taken care of. I highly recommend this nursing facility if you are looking for one in Eagle Pass TX.

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Cris C

Nursing is a very hard job.I appreciate all the hard work everyone does. My dad is always happy everytime I go visit, well taken care of.Staff is always friendly. Nicely remodeled on the inside, always clean.

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Rogelio Almaguer

My mother Juana Almaguer, was a resident at EPNH. We are very greatful, for the cares and services provided for the health and well being of my mother. The nursing staff, as the food service and other staff members were always attentive to all the needs of my mother. I like to conclude with a Thank You for the work you do and to continue providing quality services for all the residents at EPNH.

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Gloria Capetillo

Care is good once thay attend the resident and the staff is very friendly as well, they talk to the residents with lots of care and loving words as if they were family. That for me is a big plus. Nonetheless, I've signed a palliative care document as my mother returned from the hospital for severe dehydration, sepsis, and hypertension and then some. My mother is known by other residents and most staff as she was always rolling on her wheelchair enjoying her stay there. Her illness from one day to the next was severe and was sent to the ER... from that day forward my mother cannot feed herself, sit-up straight and is very weak. Therefore, I signed documents for palliative Care as she can still hear, taste, smell, see, and feel and did not put her in hospice care. I requested a specific chair that your facility/staff use to feed residents who cannot feed themselves and/or elevate their head. Its been 3 days that I requested this chair for my mother to no avail, she is still in a regular wheelchair which she cannot lift her head so when she is fed all her food and drinks fall out of her mouth, which is unacceptabe! This is an accident waiting to happen as she can choke. she is also left on her wherlchair by herself for a good hour after actually not having any food as she is not elevated to eat and she is not strapped. She's a very fragile and petite lady and is left on her chair almost falling over as she is very weak and does not have the strength to sit up! At one point when I was there I had to call a staff member to help me take her off the wheelchair and lay her down for she was about to fall over. I've requested this particular chair 3x's and she still didn't have access to it. I've called numerous times throughout the day from 8:00 to 6:00 throughout the week and no answer. If I could be there everyday I would. She pays for her services 100% always on time yet this one request was not fulfilled until the 4th request. This is unbelievable and unacceptable! Lack of communication is definitely there and needs improvement. It's understandable that it could be a lack of employees, but there should be some kind of schedule when calls can be made to family members and/or a block of time for calls to be received. My opinion, this falls on the management department.

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Celeste M

If you are searching for the BEST care for your loved one, this is the place to go!! The facility is older than the other ones in town, but the staff is incomparable. Caring, dedicated and compassionate staff provided the finest care for my loved one during her stay. Initially, we were only looking for a few months while our home was remodeled to accommodate her needs and when we were ready to bring her home she refused to leave! For 11 years, they cared for her as if she were family, providing outstanding care and giving us wonderful memories with her. She always said those were some of the best years of her life. During her stay she always felt loved and at home. There are no words to describe how grateful me and my family are for the staff at Eagle Pass Nursing & Rehab. They definitely go above and beyond to please their residents. In fact, I can honestly say they spoil them! 🤣 I was surprised to sometimes find they randomly decorated her room to cheer her up, or they went to Mc Donalds to get her a meal she was craving among other things. I witnessed some of the staff going to the facility during their days off just to volunteer in activities or visit some of the residents who didn’t have anyone to visit them. It is clear they genuinely care for them. During this pandemic the staff has outdone themselves. They continued to provide outstanding care while risking their own health and their families’ to be there for the residents. Unfortunately, my loved one has recently passed, but I am certain she received the best care and attention during her last days. She always said how happy she was and how much she loved the nurses and the CNAs, department heads, housekeepers and dietary staff and how they were all her extended family. On behalf of myself and my family THANK YOU to all of the staff at Eagle Pass Nursing & Rehab for everything that you do for the residents. You truly are HEROES!!!!! ❤️