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Teresa Ramos

From the moment we entered the facility I had an eerie feeling. Not very welcoming by staff. It was night time, but that should never interfere with good customer service and kindness. My dad's bed sore got worse and worse. Caregiver that changed him had a bad attitude. Didn't smile. We even heard her raise her voice at the gentleman next to our dad. In a demeaning way. It was a weekend and we immediately wanted to take him out. Because there wasn't a social worker they would not. It was critical to get him out. We didn't want him to pass away there. Not all employees, but most seemed to have a I don't care attitude. We finally got hospice involved to help the process. I'm appalled by this experience and will report to all who will listen and advocate for our elderly. You should have weekend ability to be able to move a loved one in crucial times of life and death! If my dad had died there, it would have been horrible. The elderly need to be treated with dignity and respect. I realize there's not always enough caregivers but the world needs to know about places like yours! There were only two employees that were kind to my dad and us. Danielle and Vivicilora. Praise them for us.

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Don Fell

My wife's mother is a resident there and we go visit her once a month . We live in ruidoso nm which is a long drive and my wife calls the nurses and staff daily to check on how her day went. The nurses and the staff are super courteous and keep us informed of anything new that she might need. They take great care of all the residents needs. When we visit they have activitys going on and help the residents eat if they need help. Very very satisfied with their kindness to my wife's mother and my mother in law Thanks to all at franklin heights

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Jesus Gonzalez

This is probably one of the worst if not the worst nursing homes I have ever had to deal with for my father. First of all if you can't tell most of the positive reviews are faked by employees, and ghost accounts. Their are some good employees, that end up leaving a month or two after employment due to the low staffing at the facility and horrible treatment that they want no part of. Mentaly unstable patients are roaming halls that should be confined to rooms/different secured wing, patient call lights are lucky to be answered after 2 or 3 hours. This facility has lost its veteran affairs contract for serious reasons. In the time my father was here, he was ignored multiple times to where we had to call or take time to go in ourselves. He had been attacked by a patient, he has had multiple items stolen by both patients and staff. Of the times I had visited, the nurses would frequently verbally abuse patients that would wander confused and inconvenience them watching tv shows at the station rather than escorting them back to their rooms, and if any patient gives them lip, you bet they starve the patients as punishment and not for one day either. The starving is the lightest they do, and most of this we found out from phone calls from staff that were family friends and ratted them out. After a sepsis attack my father was returned here drowsy, and still coming off treatment. He cursed at a person, confused where he was, to have them throw the food in the trash in front of him and disconnect the call button. They denied him his meds during this time, but never contacted the family about it or mentioned it other than our informent on their off time. For the thefts the facility paid us once for a reimbursement the first time they stole his phone and tablet, and continously ignores calls for reimbursement on the most recent theft before their contract was pulled. If this can help anyone, find elsewhere to take your families, this place should be closed down.

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Hugo Chapa

My mother is a resident at Franklin Heights and she and my siblings are very happy with all the staff does. Their good attitude means a lot to us. They are very attentive and kind. Thank you, Franklin Heights

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Isela Wagoner

Both my mother and father have lived here at Franklin Nursing and rehab. My mother was there her last 8 years of her life and she was very well taken care of. The nurses and staff were wonderful with her. Now my father has been there over a year and he has also been cared for in a very professional and caring manner. From the front desk ladies who are true Angels; Rachel and Crystal with all the residents to the wonderful events planner Minerva and Javier to the nurses and techs. Everyone talks with my dad and makes him feel at home everyday. I couldnt ask for a better home for my dad. I'm so grateful to all the staff. 😍