Vista Hills Health Care Center is a Medicare-certified nursing home located in El Paso, TX. CMS overall rating: 1 out of 5 stars. Google rating: 4.2 out of 5 from 146 reviews. Accepts both Medicare and Medicaid.

Vista Hills Health Care Center

el paso, TXMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1599 Lomaland Dr

El Paso, TX

El Paso County

Service Area

This nursing home is located in El Paso County and serves residents in the TX area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

CREATIVE SOLUTIONS IN HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.38 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.40 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 100.0% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 97.2% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.2
146 reviews
Sam

Sam

Angel the nurse is amazing ! He's very helpful kind and patient with the residents he gives us a pep talk so that we will want to do physical therapy activities and socialize with the other residents. he makes sure you get and take your medication with a smile. Ms Norma Soto and Maria Romo very excellent CNA'S when you push your button they come right away to see what you want and what you need they make sure you have clean linen on your 🛏️. And when they give you your shower there very gentle. They always have a smile and a kind word for you! John Hernandez is a very efficient floor technician he keeps the floors very clean and shiny every time you see him he's mopping 👍

Verified Google review
Maria Vargas

Maria Vargas

I am so proud of this facility . The The staff and administration are all awesome. I will definitely recommend this facility to my family and friends. Thank you for treating me like I’m home. Blessings to all . THANK YOU.

Verified Google review
Susan Reina

Susan Reina

The facility is very clean, and the staff are incredibly friendly and attentive. They genuinely care for the residents, making sure everyone feels comfortable, safe, and well looked after. Highly recommend!

Verified Google review
Mayra Hernandez-Burgess

Mayra Hernandez-Burgess

Customer service is great. I am always greeted by a friendly person. The facility is clean, the food is good and 24 hour nursing staff is so caring and efficient.

Verified Google review
Denise Alvidrez

Denise Alvidrez

My uncle was sent to this nursing home after being in the hospital for several weeks. At first, everything seemed fine. However, I quickly began to notice issues. The patient rooms were extremely hot, and my uncle was placed with a roommate who would yell all night, curse, and constantly try to get out of bed. My uncle went two days without sleep and was desperate to leave. After I spoke with someone in charge, the patient was finally removed from his room. A couple of days later, my uncle’s health declined, and he was sent back to the hospital. He remained there for several days before sadly passing away. Since the plan was for him to return to the nursing home (until we figured something out)his belongings were left in his room. During the funeral planning, my focus was understandably elsewhere, but when I went back to collect his belongings, less than a month later, nothing could be found. When I asked about his items—his clothes, shoes, cane, hat, and phone—I was met with complete disregard. A very rude staff member told me my uncle had “nothing there” and spoke as if his belongings didn’t matter. This was untrue, as I personally brought his clothes, washed them, and returned them for his use. His personal items were clearly disposed of without care. Only after speaking with someone higher up was I able to get his phone back from the Director, since it was at her office. She took my information and promised to look into it and follow up with me, but weeks have passed with no call. To this nursing home, my uncle’s belongings may have been nothing, but to me they hold special memories. Their lack of compassion, accountability, and respect for patients and their families is unacceptable. This is a horrible place with no sense of care or dignity. Didn't even get a sorry for your loss.

Verified Google review

Reviews from Google Places for Vista Hills Health Care Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.