WHITE ACRES WELLNESS & REHABILITATION is a Medicare-certified nursing home located in EL PASO, TX. CMS overall rating: 2 out of 5 stars. Google rating: 4.3 out of 5 from 104 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: Non profit - Corporation
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in El Paso County and serves residents in the TX area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
⚠ Below average
≈ At average
⚠ Below average
OPCO SKILLED MANAGEMENT
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
White Acres Nursing Home truly goes above and beyond for their residents. The staff is kind, attentive, and always willing to help in any way they can. You can really feel the care and compassion in everything they do. I’m so grateful for the support they provide and highly recommend them to anyone looking for a skilled nursing facility!
White Acres is a wonderful facility with truly caring and compassionate staff. From the moment you walk in, you can feel how dedicated the team is to the residents. The building is always clean, welcoming, and well-maintained, which really gives peace of mind. You can tell they take pride in both their care and their environment. I would absolutely recommend White Acres to anyone looking for a place that feels safe, supportive, and genuinely caring.
I had a really great experience with White Acres! The staff truly cares, and it shows in the way they treat residents and families. I especially want to recognize Lisa the nurse and Lisa the social worker — they are both absolutely amazing. They were so helpful, compassionate, and always willing to take the time to answer questions and offer support.
My mom received excellent care at White Acres. The facility was clean and the grounds were well cared for. What was most impressive though was the staff. The nurses, CNA’s and the social worker went above and beyond on a daily basis to make sure that the patients and families were well cared for. They were patient and kind and thoroughly explained what was happening. I cannot say enough positive things about White Acres.
Makes me wonder if the level of care here is as poor as the front desk customer service and these reviews seem to confirm it. I went to request a tour for my dad, who has multiple underlying health conditions and needs a high level of attention. As soon as I mentioned this, one of the nurses made a face and said, “Oh no, no tours.” Then we were told we had to schedule an appointment, which immediately raised a red flag. Why isn’t the facility prepared for a tour? Do they need an appointment to make it look better than it is? I explained that we had already driven out there at 9 a.m., but they wanted me to come back at 2 p.m., and I had work at noon. I asked if we could take a quick look at the gym and its equipment, and the front desk became extremely defensive, insisting it was “a process” and that we needed a doctor’s note even though we had already toured multiple facilities no doctors note. Doctors orders was indeed to tour them to see which can adequately accommodate my father’s needs. Eventually, they mentioned a waitlist and we left feels like it’s a bother to them to even work there and most of the nurses were huddled up front anyways. Safe to say my dad will not be staying here and if your loved one is of high care I’d really consider thinking twice about this place.
Reviews from Google Places for WHITE ACRES WELLNESS & REHABILITATION. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.