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Cynthia Durrance

If you wanna step in a skilled nursing facility that does memory care right ....stop by Victoria Gardens, Frisco! Marquita the Admissions Director will show you around ! This building intakes in the special needs of those with dementia! Bravo!!!!👏👏👏👏👏

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Steve S

Sadly, this is one of those situations where a one-star review is absurdly generous. A minus five star review would be generous. Going into this "skilled" nursing facility is like stepping into one of Dante's circles of hell. I literally have no adequate words for how bad it is. If you doubt me, by all means go and see for yourself. Just don't go after dark unless you have a strong stomach. What makes it so much worse is the cold-hearted, absolute lack of caring by the people who run this place. They have only one concern, their own well-being. They will manipulate the system against you, from behind their malevolent smiles, if you in any way fail to comply with their demands, often wholly inappropriate demands, for disclosure of private information for instance, or for money. And btw, don't sign the form they give everyone to make you, the family, financially responsible. They have no right to demand that. Buyer Beware! They'll lure you in with promises of help and cooperation but don't believe a word of it. They routinely over-medicate as a means of control. Honestly, nurse Ratchet looks like a saint after you've been here. The programming prefered by the staff is mostly dark and graphic. I was shocked at the types of evil TV shows that were on all the screens. I often saw many of the staff standing around snacking and watching the TVs in the rooms of the residents instead of responding to cries for help, much less cleaning or demonstrating care or compassion to the poor souls in their control. I could go on and on. Now that I know about this place, I have to speak up. It's a blight on our community. It shouldn't exist at all, much less in our sweet town. The one star reviews here are all true. Every one of them. I laugh at some of the five star reviews. The vast majority of residents here are incapable of rational thought, either from their medical conditions or from being drugged to the gills by the staff (while the staff stand around and watch the gory murder shows they seem to enjoy so much). If I sound a little worked up. I am. What I am most grateful for in all of this horrible weeks-long ordeal is the fact that we managed to get my uncle out before he completely wasted away to nothing. I didn't dare post a review before that. If you care about your loved one, even if you hate them, if you have any shred of humanity, avoid this place at all costs.

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Mark Galati

It took less than 6 months to drop the rating from 5 stars to 2 stars! There are many positive things but an equal amount of negative things to render a judgement. Positive Things: 1. Very Good Food Served 2. Many staff members with big hearts. 3. A safe area to live Negative Things: 1. Some staff members do not care about the well-being of your family member. 2. If you're in pain and you need more medicine, think cannot help you. 3. The beds, blankets, and pillows are substandard. They provide no support! They are basically high school waterproof gym mats with coarse sheets. 4. The owners of this facility have the face and clothes of people who care. But be not fooled! They have rules that are strict, they will not greet you with a cordial manner, but remain cold to those that they find disfavour with. You learn their rules and keep yourself invisible and you won't find out that they will threaten to keep you out of contact with your family member by calling the police and filing a restraining order. 5. Around 7 pm at night, they will not answer the phones even if it's an emergency. In fact if your family member doesn't have a phone in the room, you simply must come over. No exceptions! So now you understand that this place isn't as bad as others, but the issues I have described are real and if you knew what I know. You'll know that your family member may be truly unhappy but simply can't speak out. Their happiness can only be achieved through you acting as an instrument in the hands of God!

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Amanda Garrett

One Star – Do NOT Trust This Facility with Your Loved Ones I would give zero stars if I could. My experience with Victoria Gardens Nursing Facility has been nothing short of a nightmare. My father was under their care, and the treatment he received was absolutely unacceptable. He was repeatedly left to sit in his own urine for extended periods, showing a blatant lack of basic care and dignity. His CO2 levels became dangerously high, and yet the staff saw no issue in attempting to discharge him home — even though he could not stand or support himself for any period of time. This is not only negligent, it’s outright dangerous. To make matters worse, he fell under their care, a clear sign of inadequate supervision and support. Communication with the family was practically non-existent. We were kept in the dark about his condition and health status, which is completely unacceptable when it comes to the well-being of a vulnerable loved one. This facility does not provide a safe or compassionate environment for its residents. Please think twice before placing your loved one here — we regret ever trusting them with his care.

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Patti Morton Gibbs

The staff was awesome. Kandi got everything organized for Dixie's transfer. Cadene and Joe were awesome to assist us in moving things in along with other nursing staff. We look forward to having her there and close to family. Thanks so much!