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Camille Manuel

My mother was initially admitted here in September 2025 and was there until she died in November. The entire experience here was not good at all compared to other skilled nursing facilities that she had been to for rehabilitation. Long story short, she took a turn for the worse on November 3rd, 2025. Was admitted to Three Oaks hospice on November 6th, 2025. I was told that she would need to pay room and board for a minimum of two weeks while doing hospice. My mother died 5 days after starting hospice. They charged her account $2400 three days after she died. I was told that I would receive a refund. I have yet to receive the refund and have been given the run around every time I call. I was also never given a receipt or any documentation for the $2400 charge. It is now December 15, 2025, and I have not had any follow-up as to when the refund will be issued. To charge someone for room and board AFTER they have died is wrong, especially when you have been billing THOUSANDS to Medicare.

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Nicole Grant

I LOVE THIS PLACE SO LET ME START BY GIVING MY SHOUTOUTS. TO THE THERAPIST TEAM THANK YOU FOR ALL YOUR HARD WORK AND DEDICATION WITH ME I WILL NEVER FORGET YALL 💕💕💕 TO THE FRONT DESK CLERK MRS. ELLA AND HER ASSISTANT CHEVELLE (HE DOESN’T WORK HERE 😂😂) YALL ARE A GREAT TEAM. TO EDWIN THANK YOU FOR BEING WITH ME EVERY STEP THAT I WAS THERE. TO TIFFANY, ZACH, ALISHA AND MADDIE BIG SHOUTOUT TO YOU ALL 😘😘. TO MY DEAREST ROOMATE MARY, IM GOING TO MISS YOU SO MUCH ESPECIALLY OUR LATE NIGHT TALKS AND OUR WHATABURGER RUNS.❤️❤️ TRAN WHO HAS ALWAYS MADE ME SMILE, SHERYL LYNN WHO HAS THE MOST BEAUTIFUL EYES, AND LET ME NOT FORGET BILLY STEVENS(BILLY JOE). IM GOING TO MISS YOU SO MUCH ALL OUR TALKS AND LAUGHTER TOGETHER YOU ARE A AMAZING PERSON STAY STRONG AND KEEP YOUR HEAD UP. OH DON’T WORRY I HAVEN’T FORGOT ABOUT THE STAFF, TO ALL OF THE STAFF KEEP YOUR HEAD UP AND KEEP DOING WHAT YOY DOING I KNOW ITS HARD AND FRUSTRATING KEEP GOING BECAUSE AT THE END OF THE DAY EVERYONE DEPENDS ON YOU ALL. MY ENCOURAGEMENT WORDS ARE KEEP GOING YOU CAN DO IT WHEN IT BEGINS TO BE TO MUCH TAKE A STEP BACK AND BREATHE SAY A LITTLE SILENT PRAYER SCREAM INSIDE OF YOUR HEAD NEVER GIVE UP. TO MRS. GAYLA THANK YOU FOR HELPING ME AND LOVING ON MY BABY.

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Paul Kalich

Can take over an hour to respond to the call light. ( Multiple times/ Staff mostly sees you as a hunk of meat. Rehabilitation staff at least does care. There are some good people but few. Meals are a joke. Claim on meal tickets fresh fruit And get almost expired canned fruit+ grapes soft and mushy. Here in July 2025.

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Kar S

Our experience with Pleasant Valley Healthcare and Rehabilitation Center had a rocky start. When we first arrived for my mother’s admission, the nurse at the front desk was unresponsive and not very welcoming, which was frustrating during such a stressful time. Thankfully, Shannon, the social worker, stepped in and saved the day with her professionalism and genuine willingness to assist us throughout my mom’s stay from the beginning to the end. Shannon and the administrator Lana told us to reach out to them anytime, which gave me a lot of comfort and they were also readily available to address any issues that arose. The facility was very clean and well-kept. The therapists Seth, Ann-Marie, Selene and Blanche provided outstanding care and helped my mother regain her ability to speak and walk after losing her motor skills due to an acute illness. Seth the therapist took the timeout to allow my mom to do some therapy outside, which motivated her to walk instead of staying in the room the majority of the time. The one downside was the food, which was poorly cooked and not very palatable. Overall, despite the rocky start and food quality, the quality of care and therapy at Pleasant Valley made a positive impact on my mother’s rehabilitation journey.

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Amanda Long

So happy that our new flooring install is complete. It looks great and it so easy for the resident’s walkers and wheelchairs to navigate across. Proud of the our current outpatient caseload too. They report that they are making returns to deer hunting and swing dancing with much thanks to the hard word that they’ve put in with our therapy team.