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Monica Roberson

I was disappointed with the level of professionalism at this facility. The front desk worker was rude and dismissive throughout my visit. When I asked about completing an application, she stated, “Do you want to do the application here or take it with you?” I replied that either option was fine. She then responded, “You wanna do it or nah,” accompanied by negative body language and an unprofessional attitude. When I later called to speak with the Director of Nursing or a supervisor, I was repeatedly told they were unavailable, and no callback or resolution was offered. This experience reflects a lack of professionalism, communication, and accountability.

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Geraldine Santana

This place is HORRIBLE! What a close friend of mine endured while her time at this center was beyond inhumane. She was left in the same gown for a week without a proper bath, her room was never cleaned and call lights were ignored or dismissed without action. The lack of care led to severe medical consequences. Due to their failure to reposition her in bed and provide proper wound care, she developed an infected bedsore that escalated to Sepsis, requiring surgery and an ICU transfer to a BETTER hospital facility. She also needed a Bipap machine nightly, yet staff failed to ensure she was using it, leading to dangerously high CO2 levels. She left in worse condition than when she went into the center. That is a SHAME. On top of all this, our calls to the facility went unanswered, and messages were never returned. We had to fight for her care, only to be ignored or dismissed. Even when other family members tried to advocate for her, staff acted as if she was just being difficult. But what would you do if your family was being abused in a rehab facility? Despite repeated pleas to management, no action was taken, and our concerns were dismissed. This facility nearly cost her life, and they showed no concern or accountability. If you care about your loved ones, do not send them here.

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Nikole

I wouldn’t recommend this facility to anyone especially someone that you love. The negligence, incompetence, and overall lack of care that my mother experienced at this facility was ridiculous. They never cleaned her room. No one would come through to sweep, mop, or clean her bathroom. The most they would do is take out the trash and more times than not, forget to replace the trash bag. It took them so long to answer call lights, and then they would come in the room turn the light off and still not do what was requested. My mother went almost an entire week without receiving a bed bath or shower. When this was brought to managements attention, they tried to make it seem as though she was given a bath even though she was in the same gown for 6 days. Instead of correcting their staff, management continued to make myself and family feel as though we were in the wrong and mistaken about her not receiving the proper care. For multiple days I called social services to see about getting a transfer for my mother and never received a call back. We eventually had to get my mother transferred to the ICU of a hospital due to the medical staff at this facility not properly tending to my mother’s bed sore. Due to their lack of wound care and knowledge my mother’s bed sore got extremely infected to the point she had to have surgery and developed Sepsis. This is the most hurtful thing because this facility could’ve caused my mother’s death and they didn’t even care enough to reach out or follow up with my family. We tried to for days to get them to tend to her wound and all the nursing staff did was try to put it off on someone else every time we asked. My mother also needed to wear a Bipap nightly due to CO2 retention. By the time we transferred her to the ER, her CO2 levels were doubled what they should’ve been all because staff never bothered to make sure that they placed her on her Bipap nightly. Not to mention, majority of the staff acted like they couldn’t even put her mask on her. My mother also lost a significant amount of weight in her 3 weeks here due to the staff also never even attempting to feed her. Overall, please do not send anyone that you care about here. The management and the staff made it blatantly clear that they do not care about the well-being of their patients.

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Ashley Smith

Toured and attended a networking event at their facility and the staff was more than welcoming and accommodating. It was fun but aLeo very intentional and thought-out. You could tell they planned and prepared for it. Even some of the clients tried to join in it! They have a great team of leadership pushing this facility in the right direction! Will keep sending referrals and recommendations their way

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We Love to Party Rentals

I came to tour this facility last week, I met with Adriana in admissions she was the first person to sit down with me and truly explain the process thoroughly for placing my dad. Me and my brother felt so much better after we left there. The tour was great, staff actually spoke to us, and it smelled so clean, the rooms are nice and spacious. We will be admitting my dad tomorrow and I'm so excited. I surely recommend touring and getting information.