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Gary W Willbanks

{I'll start by asserting that healthcare issues stem from a federal focus on cut funding and ignoring patient needs, driven by greed among wealthy entities seeking more profit.} UPDATE 12/7/25: It's growing on me. I actually love it here! UPDATE 12/4/25: A visit from the Nursing Home Program Manager made my home feel welcoming. UPDATE 11/28/25—Nine days here: I commend CNAs, medication Aides, nurses, ADON (Omo), food, housekeeping, physical therapists, laundry—overall, a dedicated and welcoming administrator. UPDATE 11/19/25: Today marks my first complete day at Houston Heights Nursing and Rehabilitation in the Acres Home district, not near The Heights.

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Jar Jar

I came by Houston Heights to tour the facility for my loved one I spoke with the lady in Admissions I believe her name is China she was very knowledgeable, friendly and extremely helpful, staff was friendly, residents engaged in activities and the place was clean no bad smells. I think I have found a good place for my loved one to call home.God is Good

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Jenifer Woodley

This facility has changed tremendously since my mother was admitted there in June. Gary the receptionist is wonderful and has been very helpful since my mother was admitted. Tameka who works at the front desk Is so kind and will open the front door for you when you come in and greet you and wants to get to know you. Jake in maintenance will fix whatever needs to be repaired in a patient’s room. He is very helpful and good at his job. Any questions that a patient’s family has are able to call or come in person and be sent to the correct person to discuss anything that needs to be addressed. All of the staff in there are good at what they do and they do their best to take care of the patients that are there. The nursing staff will contact the family member if their loved one has refused medication. I am very appreciative that my mother was moved to another room after it was addressed. My mother is much happier now and I’m thankful to the administration and the social worker that stepped in to assist in moving her to another room. The facility is now very clean and the staff comes and checks on the patient, even if they accidentally pressed the call button. The nursing director is very kind as well and she will address any needs or concern a family member has regarding their loved one. I would recommend this place if you want to put your loved one in there. There is no such thing as a perfect nursing and rehabilitation facility. Each place is going to have its flaws on something, but this facility has done a good job at trying to resolve any issues or problems that may arise, and they are always willing to make changes.

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Clive Swansbourne

I have been bringing my 93 year old friend here on and off for six years and have always felt that it was above average and that we were fortunate to have it in our vicinity. But since new management took over a few months ago I have witnessed improvements beyond my wildest expectations. The place is always impeccably clean and well tended. The building is welcoming, bright and cheery, but there is a new level of maintenance and upkeep, in the halls and rooms. Understaffing seems no longer to be a problem and the staff seem less stressed as a result, happier and friendlier in general. Everyday I witness acts of kindness in the dining room and my friend feels more content to be there than before. The food is exceptionally good in its quality and variety. This has been a major surprise. It’s good to see that the Center is more visible on the internet and receiving the reviews that it deserves.

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Themetta TURNER

My mother is a 94 year old stroke patient with paralysis and has been a resident for more than two years. My mother and our family are very pleased with the care she is receiving. The doctors, nurses, CMA, physical therapist and custodial staff have been consistently providing great care. All of the nursing staff are friendly and has always supported my questions about the care of my mother. My mother loves the food and especially the deserts. Her medications are given as the doctor prescribed. I visit my mother routinely all hours of the day unannounced and have not had any bad experiences. She is always clean and her adult diaper is changed routinely. My mother is not mobile and I depend on the care givers to keep her clean. She has never had any bed sores or any wombs. The custodial staff are friendly and does a great job keeping her room clean and I have never smelled urine or feces. My mother routinely uses the in-house transportation Van service for her outside doctor's appointments. The Van is always clean and this service has always been on time to and from her appointments. She likes this service because of the great customer service from the driver. When I travel out of town, I do not worry about anything dealing with her because Houston Heights has always maintain great care. Her nurses have always called me if needed. As the responsible party for my mother care I trust Houston Heights Nursing and Rehabilitation Center because she is getting all of her medical attention routinely, daily healthy nutrition and she is safe. We feel this is the BEST PLACE FOR MOM.