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Amy Blanchard

We had a very disappointing experience with the admissions process for our elderly mother. We began communicating months in advance regarding placement in a Medicaid LTC bed. As our mother’s needs became urgent, Olivia (head of admissions) outlined the required financial and clinical documents and provided her direct contact information. We submitted everything requested just before Christmas, after which communication completely stopped. Despite multiple emails and texts from our family and follow-ups from the SNF social worker, we received no response. While we initially assumed the delay was due to the holidays, it is now January 13th and still no follow up. At no point were we told a bed was unavailable; we were led to believe placement was likely once the process was finalized. This lack of communication resulted in unexpected SNF costs and left us scrambling for alternative placement under urgent circumstances. When it mattered most, reaching admissions was impossible. A timely update would have been far more professional.

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Megyn Blanchard

We had a very disappointing experience with Olivia head of admissions and our elderly mother. I’m only leaving a five star so it shows up in the recent reviews. We started communicating with Olivia months ago about the admission process for a Medicaid bed in LTC as it got closer to our mother needing a facility she gave us her cell phone number and told us what the steps would be; what financials and what clinicals would be needed. We got all the required documents in order to her right before Christmas and then we just stopped hearing from her. She stopped responding to emails and texts from us as well as the social worker from our mom’s SNF. We thought perhaps it was the holidays but we’ve still yet to hear back from her and it’s January 9th. There was no indication of there not being a bed available, in fact quite the opposite. We were told that as long as she met the requirements (which she does according to her social worker) that once the interview process was finalized she could be placed. This is very upsetting because had we known that legend oaks didn’t want her or couldn’t take her - we would have had other LTC facilities picked out. We got strapped with a huge daily bill from SNF because we were thinking any day Olivia would respond. Now we’re faced with taking our mother home to live alone and waiting on another LTC to hopefully admit her. Hopefully our mother doesn’t re injure herself and end up back in a hospital. It would have been more professional to at least communicate their unwillingness to take her in a timely manner instead of stringing her and us along. Getting a hold of Olivia proved to be impossible when it counted. I hope others have a better experience when dealing with them.

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Ladyjune Harden

This is the best facility for the elderly. They take excellent care of my Father. This is the second nursing facility that he has been in and they far exceeded my expectations for his care. His CNA ( Nikki) is very professional and very pleasant and patient with him. She is an asset to the company and she really enjoys working with the elderly. I also have to mention the DON (Danielyle Perrault) she gave me her personal phone number so that if I had any issues I could contact her. That speaks volumes about her and her staff. Signed Happy and Grateful Daughter ❤️

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k gee

From the professional staff to the Caregivers, the entire team flows cohesively to provide top quality service. Wow! Everyone is extremely kind, greets you with a smile and helps to make rehab as comfortable as possible. Requesting a tour helped me make my decision right away and I’m glad I did. Alexis was able to assist me with all my questions while everyone at LOHR made things flow effortlessly and rehab manageable. The food was great too!

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Tatyana Dixon

i had a great experience touring Legend Oaks Rehabilitation Center. The facility was clean, welcoming, and well-organized. The staff was friendly and answered all of my questions thoroughly. I appreciated how transparent they were about the care process and daily routines. It gave me a lot of confidence in their ability to provide quality care. Definitely a strong first impression!