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Sonora Jones

Dear Paradigm Westbury "Attention" , at first things was not going well at all.🤔 Then we reach out to upper Administration then policy and procedures begin to flow.🫡 Mrs.Linda J your kindness,patience and encouragement made a tremendous difference to me and my family.🤩 Mrs.Kim not sure your roll but you offered a listening ear assistant where needed or a warm touch or simple conversation it was meaningful.🤭 Nursing and Physical Therapy, and CNA Staff rehabilitation can be a challenging journey but you reassured hope and progress in managing his medical needs and well being.😷🤒 The "Bailey family" is sincerely grateful for the hard work you do everyday and the positive impact you had on my brothers healing.🫠😀😃😄😁 With Heartfelt Appreciation, 😍 The Sister of Mr.Bailey

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Morgan Garvey

The staff offer personal time with the patients. During the day the patients are able to roam the facility with supervision from the staff. They have birds and a movie area, a piano and lots of plants. You can ask front desk staff about admitting loved ones, visitation and volunteer opportunities. The rooms are large, nice and clean. I was able to see my loved one receive physical therapy and saw them improve physically and cognitively.

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Cesar Zambrano

This place is horrible, don't send your loved ones here. They stold all my dad's clothes, shoes, blankets, everything. They were stealing his commissary i would take him and his snacks also. I believe they were also stealing his meals because he lost a significant amount of weight while he was there. His identity was also stolen while he was in their care and his social security check was stolen one month. I had to call social security and get his benefits again it was a big stressful process. The communication with the people in charge at this facility is terrible, I always got the run around and put on hold. Now they're charging him extra charges even though he paid every month he was there except for the one month that his identity was stolen. He would always have a dirty pamper every time i would visit him and there were other signs of neglect. I finally was able to move him out to a better facility thank God.

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Lita Waters

MARIA at the front desk is argumentative and nasty with callers. Simple assistance should not be that difficult especially when we are calling about our loved ones or concerned about their whereabouts.

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Jaquesha Greene

Although my loved one has been discharged from this facility when I came to visit my loved one the administrative staff was so welcoming . I just wanted to give a special shout out to the Social worker Lacrissa. She has helped me tremendously in making sure all my questions are answered in a timely manner. She is the sweetest person ever . She is Very helpful and took the time to listen and address all of my family needs and concerns . Great facility . my family member was in great hands.