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Purple Girl

My 31 yr old was involved in a car accident and went to Park Manor after being discharged from HCA Hospital Webster. The staff at Park Manor was very attentive, professional and did an excellent job tending to his medical needs. LaTosha and Vicky were extremely helpful with providing information and guiding us through the discharge process. Wishing the entire staff and all the residents at Park Manor on Resource pkwy all the best.

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Cynthia Gonzalez

Went to visit my loved one who was transferred from the hospital to Park Manor. He had a broken femur and had just had his gallbladder removed. He was supposed to be resting for a minimum of a week when he got there. After two days they worked him so hard in physical therapy it caused everything to go down hill. He started leaking fluid from his incision site and when we showed up he was shivering in bed because his sheets were soaked . He said he had been crying like a baby all day. Think about how much fluid has to be coming out for the sheets to be soaked and for no one to come change them or to even think to send him back to the hospital. This was the first time I had a chance to go visit him and this rehab facility… I found a pill for high cholesterol on the hall floor way. I watched a nurse put some pills from the cart into a cup and then take them herself.. could it have been Tylenol … sure, but is it common practice to take meds from the cart and swallow them? We were able to get him to the ER within a few hours and he died less than 24 hours later. I would not send any loved ones to this facility unless you plan to stay by their side and make sure they get the care the need along with making sure they have the correct doctors orders. Thinking about this place makes me sick.

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Jordan Vuong

My Great Grandma was here for rehab. My family wasn’t sure they wanted her to go to a nursing home but realized it was for the rehab. Christine, the Rehab Director, made sure grandma was taken care of. Steve and Cindie were amazing therapists. All of the nurses were amazing. Braxton was one her favorite CNAs. Braxton would even show up on her days off to make sure grandma was ok. i can’t say and thank Park Manor of South Belt enough for al the love they showed my grandma. Vicki has been in constant communication with my family since my grandma discharged making sure she had everything she needed at home. thank you for taking care of my grandma

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Debora Johnson

A Heartfelt Thank You I want to extend my deepest gratitude to the incredible team who cared for my husband during his recovery. While the nurses were wonderful, I especially want to recognize the CNAs who played such a big role in his day-to-day care. Thank you to Jessica T., and the Jessica who worked the 10:00 PM to 6:00 AM shift—your compassion and dedication did not go unnoticed. To all of the med techs who worked on his hall—thank you for your attentiveness and care. The therapy department was truly amazing. Ms. Joyce and Andy, your work with my husband made a real difference, and we are so grateful for your support and encouragement throughout his therapy. But most of all, I want to thank Mrs. Vicky Simon. You made our transition home smooth and stress-free. Your thoroughness, kindness, and attention to detail ensured we had everything in place, and I truly don’t know what we would have done without you. With heartfelt thanks to Mrs. Vicky, Jessica T., the overnight Jessica, Ms. Joyce, Andy, and Alice, we appreciate each of you more than words can say. With gratitude, Debora Johnson

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Darren Comeaux

First off, the stand out good impressions were the CNAs. They were interactive and obviously showed concern when my mother was there for 2 weeks. They actively were making attempts when, unfortunately, my mother was starting to slide away. The nursing and social staff seemed quite good too. The middling things would be the place is pretty active on weekdays. Borderline chaos but you feel like you're in a busy hotel. So your mileage will vary but don't expect a peaceful garden. Cafeteria seemed the typical government/hospital food and staff were ok here. The facilities were a bit threadbare but clean. If I were to think of any negative point that needs improvement, I'd have to say it's the lack of clear, centralized communication. My mother was recovering from hospitalization and doing her rehab to start walking again. After a few days she suddenly became bedridden, and CNAs and a nurse seemingly had no idea why. This went on a few days and with a few different staff making suggestions. Finally, "there was a meeting of the nursing staff" to recommend the social worker tell me that hospice was the way to go. It was then that her hospitalization had found her to be sepsis, but I'd not been informed of it (but it was in her discharge papers which I hadn't read to be honest). But it seems to me that nursing staff should have had access to this information before to be able to speak to me about it when determining the ways to treat the patient. It came as a bit of a surprise to be informed of it by a social worker rather than a nurse. I'd suggest consultations with a nurse first and as needed maybe alongside a social worker. Perhaps a more informed staff, a consultation with family on admittance or some daily/weekly log HIPAA compliant and readable by families on a patient's condition would be useful.