K

Kim Brachford

My great uncle was a resident at The Hallmark Nursing Facility, and overall our experience was very positive. There were a few minor issues, but the quality of care he received truly stood out. He had excellent aides and physical therapists, especially Gabriel and aide Noelle. They consistently got him out of bed, encouraged movement, and always took their time with him. They were patient, kind, and truly cared about his progress. The facility was also always very clean. There were a few aides I noticed who could be short with patients, including my great uncle, but I don’t want to base my entire experience on that, as it was not the majority. Overall, he was very much at peace during his stay. What impressed me most was his recovery. When he arrived, he was barely walking and was incontinent. With the help of therapy and consistent care, he progressed to walking independently and going back and forth to the bathroom on his own. He received proper toileting training and made significant improvements. The meal options were good, and the patient-to-staff ratio did not seem overwhelming. As a nurse myself, I believe this played a big role in allowing patients to receive the attention they needed to recover. I did witness a few unpleasant situations regarding how management handled certain issues involving aides and patients. I saw an aide experience physical abuse from a patient and then face repercussions due to reporting, which was concerning. However, these situations did not outweigh the overall quality of care my great uncle received. Overall, The Hallmark provided compassionate care and helped my great uncle regain his independence, and for that I am very grateful

T

Timothy Strohmaier

My mother was in the (SNF) Skilled Nursing Facility at The Hallmark for nearly two years after her stroke in February 2023. My mother lost 90% of her ability on her left side and was bedbound, unable to use the restroom or even read which she loved to do. She also suffered from early to mid-stages of dementia. After trying and visiting a few other SNFs, I chose The Hallmark because of its friendly and comfortable feel and also because of its location. After a few months it became clear the The Hallmark was the right choice. Being bedbound requires a lot of attention; besides frequent brief changes, a CNA had to get her out of bed and into a wheelchair for each meal, exercise class, activities, therapies, bathing, hair and nail appointments, or to simply watch TV with the other residence rather than lying in her room watching TV by herself. The Hallmark CNAs did all this daily, got to know her, and treated her as their own mother or grandmother depending on the age of the CNA. I know this because I got to visit Mom on a daily basis and witnessed the care myself. My mother was very picky regarding her meals, but the food/meals at The Hallmark were excellent. Special entertainment was provided every holiday and the community areas were decorated and felt festive. The facilities at The Hallmark aren’t new, but yet it doesn’t lack anything and provide a warm environment. My only issue with The Hallmark is that there were periods of time early on where there seemed to be a high turnover of the CNAs. This is a significant problem as each resident has unique circumstances and needs for which the CNAs become mindful and careful to accommodate. However, this issue seemed to be resolved in early to mid-2024, and my mother had the same CNAs thereafter. We lost my mother in late April of 2025 and I want to thank the CNAs, nurses, food preparers, activity directors and even the cleaning/janitorial employees that all got to know, love, and care for my mother.

S

SkinG WalksB

Do NOT trust this place. My 93 year old Grandmommy was a patient here and they let her almost die. They REFUSED to take her to the ER until our family threatened to sue them for malpractice. They finally took her and by the time she was there, she was almost dead. She was in desperate need of oxygen and proper medicine for a UTI that had almost become septic. I am INFURIATED with the lack of training, empathy and BRAINS this place has. They sure do have excuses though that's for sure. Please someone hold this place accountable and SHUT IT DOWN.

C

Chad Fager

The entire staff lied to me, my wife and my sister-in-law to our faces about both my father and mother in Law's cooperativeness and condition. To our faces they said everything was great, while we were at the facility and could have addressed any issues. Later they called and told us the patients were horrible and needed special isolation and expensive care. AVOID AT ALL COSTS - or they'll make you pay.

S

Sang Wang

My father spent the last month or so of his life at The Hallmark in the skilled nursing facility. I want to preface this review by saying that it’s a really nice and well-maintained facility and there are some lovely and caring people who work here. That said, the overall experience we had was a logistical nightmare. 1) Unclear Onboarding/Intake & Lack of Communication/Follow-through from Staff - The day that my dad was admitted was a complete nightmare. He was transferred directly from the hospital with a set of discharge papers and list of meds. Once he arrived at The Hallmark, no one communicated with us on what the onboarding/intake process was going to be or set any expectations. We were expecting that they would immediately resume responsibility for his care and maintaining his med schedule. My dad began to complain about pain within an hour of our arrival and we asked the nursing staff about his meds. We were told by multiple people that they would look into it and time and time again no one returned with any medication for him. I eventually just gave him meds that we had brought from home. The first few days at The Hallmark continued to be incredibly stressful. The nursing staff started providing meds to my dad on a schedule that was different from what we were used to. We asked multiple nurses if we could be provided his new schedule to double check that everything was right, and again multiple people failed to follow through with providing us this information. It honestly felt like my dad was a number and that no one really cared until we eventually met Chris. Chris was a part of the nursing staff and it was so clear that he was compassionate and wanted to provide the best care possible. He printed out my dad's med schedule and went through everything with us to give us transparency and comfort that all the meds were accounted for. He was truly a bright spot in our experience. 2) Unclear Partnership with Hospice - When we were deciding on The Hallmark, we were told that we had to pick from 2 pre-approved hospice providers that they worked closely with. We chose Gentiva and it honestly felt like the two sides had no experience working with each other and there was no direct communication happening. I discovered on day 3 that The Hallmark nursing staff never received any meds for my dad but also no one had reached out to Gentiva to follow-up. Had I not stumbled on this by asking about a specific med, I don't know how long this would have gone on. Also the nursing staff never requested supplies that should have been provided/covered by hospice. The Hallmark ended up billing me multiple times for things that should be covered if they were actually working with each other. 3) Incorrect Med Dosage - About half a week into my dad's stay at The Hallmark, a nurse's aide came into my dad's room to provide my dad's afternoon meds. I noticed that the dosage looked wrong and asked that they double check. They went to double check with the nurse and then came back with the correct dosage. This was an incredibly scary experience. My dad was not in a state to advocate for himself so what would happen had I not been around and vigilant? To Hallmark's credit, they took this situation seriously and immediately removed this aide from their care staff. 4) Billing & Refund - I prepaid The Hallmark for the month that my dad was staying there. My dad passed before the month was over and so I was told that I would be issued a refund check for the balance. The first refund was issued to my deceased father even though he wasn’t the original payer. Then they wanted to issue the check to my father’s estate. It took over two months and multiple follow-ups to finally get a refund issued to me. 5) Third-party Bills - I’ve received a number of bills from third-parties claiming that they provided service during my father’s stay at The Hallmark. Each time, we were told that this should be the last expense we should expect. It’s now over 4 months since his passing that I’m still receiving random bills.