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Felicia N

I wish I could almost put 0 Stars. My family members lips were so dry they had crust scabs on them asked for Vaseline she said there was chapstick in the drawer there was none. They’re playing ghetto hip hop music and they said the nurses have control of the music on the weekends. Those folks don’t want to hear that they want some jazz or blues something slow. First they gave her the wrong food she was lactose intolerant how do y’all not know this ? Was there for 4 hours no one came and moved her or turned her over. This is bad. Beside her bed there stuff spilled and it’s dirty u can tell they haven’t swept or mopped in a while. The table at bedside was also dirty. This place needs more/better staff.

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Jasmine Leday

I'm writing this review on behalf of my mother, who currently is receiving Skilled Nursing Care at, The Heights of North Houston. From the moment she arrived, the staff treated her with kindness, respect, and compassion. The nursing team was attentive and professional, and the physical therapists worked with her daily to support her recovery. Maintenance/upkeep to my mom’s room is always attended to, and we feel confident that she was in a safe and supportive environment. Communication with the staff is excellent—they always keep me updated on her progress and were open to questions or concerns. The Director of Nursing- Maya Stokes- Bostic in particular has gone above and beyond including financial services department and additional administrative team members. I’m truly grateful for the level of care and attention she receives, and I would not hesitate to recommend this facility to other families looking for skilled nursing care. Healthcare providers are true heroes!

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Drea

This facility failed to meet the needs of my mother, who had a serious health condition. In addition to having bacteria in her blood, she also had a painful face and scalp rash! It was my constant request that the issues be addressed. My mother's condition was only treated topically and my concers were often disregarded. It was necessary for her to take an oral medication. I repeatedly asked that my mother be treated orally for the rash! That never happened while in their care ! It is unlikely that my mother would still be alive if I had not discharged her from this facility. Over the course of time, I lost track of how many times I requested that two nurses in particular, to address my mother's skin condition. Also, it was reported that my mother experienced spec-tic shock while under the care of this facility. It is unclear why her blood was not checked for this condition prior to her visit to the emergency room. It is impossible for me to recall how many times I visited the facility and found my mother filthy. It was common for her hands to be dirty! There was no brushing of her teeth on a regular basis! I had to request for her teeth to be brush! There was no care provider there who assisted my mother with RANGE OF MOTION outside of a brief time in therapy! As a result, she became extremely stiff. It was difficult for her to move her limbs. Fast forward with the assistance of an in-home CNA, my mother is now able to move all of her limbs. Her blood is clear of bacteria, her skin is clear, and she is much more responsive. Check on your loved ones and make sure they are well taken care of.

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diane day

I was there as part of our church group. We meet with patients in the recreation room. Ivana, the activity director brings those in wheel chairs so they can participate in the activities we prepare. The facility is always clean and welcoming.

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Lester James

My baby sister resides at this place. I have visited her on numerous occasions. I have been friendly with most of tha residents there. I did encounter a few issues with several staff members on two occasions. However, I’ll mention it but keep tha details to myself. I may have more to contribute at a later day.’