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Wendy Burmaster

We had my MIL here in the rehabilitation area for 5 days in December 2025 and had to take her out because the food was too repulsive. Even my husband who isn't a super picky eater said the food was not appetizing. I get it that they're making in bulk but if your team tries to obtain a better food supplier contract then it'll help the residents! The nurses and PT staff were on point and kind. Praise God. We were there during the Durham elem school Christmas performance and that's great and heartwarming for residents! Praying for success and God's will since your location is one of the closest rehabilitation facilities/nursing homes in our Garden Oaks/Oak Forest area and with an aging population, young families need a great place for their aging parents if needed.

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Angel Bautista

They cannot do their job. There would always be a lady screaming for help but no nurse goes to check up on them. I had my dad go through the same thing when he asked for help, even when the nurse showed up they refused to help and told him to do it himself, he just needed assistance to get up. I don't know who it was but I don't approve that at all.

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Jazzy G

Most of the staff were pleasant however some were awful. My mom had a procedure done not only without anesthesia but also she wasn't given any antibiotics so she ended up with sepsis. There were roaches & bugs throughout my mom's room. The physical therapist schedule was lacking & also they didn't make sure that my mom showered everyday. It just seemed to me that overall things should've /could've been better.

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MS. Humanity

Our most cherished family member "my mother" lived at West Janisch for over a year. The care and support that our mom and family received during her stay answered our prayers. Thank you to Melissa (marketing director) who brought us and welcomed us to West Janisch and ensured our mom was supported and comfortable. The staff took care of our mother as a family member. The kindness, compassion, and fellowship meant the world to us. Our mother called West Janisch her home and was treated as such. Our mom loved the food, activities, hair dresser, worship, and Family atmosphere. We are truly grateful that our mother spent her last days surrounded by family. Thank for always answering our calls, addressing our concerns, and the food was great too! I would recommend this care center to anyone that wants their loved one living in safe, comfortable, and loving facility.

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Isabel Tapia

My mom was admitted to this facility after having a procedure on a wound , she was here for 2 weeks , the staff was available and showed they cared when we needed them in the business and medical records department also the case manager ! The nurses were nice and friendly so us and very helpful . My mom complained about her food because by the time she would get her tray her food was cold ! The Nurse Practitioners had good bed side manners ,my mom as I’m a room where there was controlled ac so it was always hot for everyone else except her . Rooms were ok not many outlets ! We are very thankful for this facility and we would definitely go back if we ever needed to !