G

great scott

Excellent Leadership from New GM My father has been a resident at Ignite Medical Resorts since mid December. Initially, we had several very serious concerns regarding nursing consistency and hygiene. However, since John, the new General Manager, took over the beginning of the year, the difference has been significant. John has personally stepped in to address our concerns, and we have seen a complete transformation in the quality of care. John has been incredibly helpful and transparent, making us feel that my father’s health and safety are finally a top priority. We are now confident in the care my father is receiving and are grateful to John and the team for their dedication to fixing the previous issues. Staff Standouts: We want to specifically recognize several staff members who have provided exceptional care and made a real difference in my father’s recovery: * Physical & Occupational Therapy: Eugene, Sheila, Maria, and Tanner. * Nursing & Care Team: Mary, Deidra, Tracy, Hope, Brian and Arati. * Administration and Front office: Hannah, Jennifer, Gloria, Deanna, Ashley, and Skyler. It is impressive to see a facility take feedback to heart and transform into a place we can confidently recommend. Again, thank you to John and his team.

S

Sandy Scarborough

We had a great experience at Ignite Katy. My husband has gotten so much stronger, because of the talented and motivating therapists. The nurses, aides, and all other staff on our hallway provided loving and skilled care for his daily needs, always with a smile. The NP and Dr were knowledgeable and professional, especially as we were dealing with a medical crisis mid-stay. All of the office staff was helpful and encouraging on this journey, especially with me as I shed a few tears traversing this unknown journey with him. We are both so grateful that we were able to stay here as a bridge between the hospital and home, so that we can feel like he will be safe and healthy at home. Thank you to everyone at Ignite Katy! You make a difference!

J

jennifer borski

I need a negative star. This place was highly recommended above the Sugar Land location. We decided to drive to Katy even tho we live in Sugar Land. My dad has been there since Tuesday night and it has been awful. No one gives consistent help or assistance, and they sure don't communicate. I was supposed to participate by phone for a care plan meeting for my dad over an hour ago. I left 2 voice mails. I also left 2 voice mails yesterday regarding the poor care my dad is receiving and no one called me yesterday either. I am beyond disappointed. I will be getting in touch with the case manger at the hospital he was transferred from and recommend her to take this location off her list. It's so hard to trust anyone with your loved ones anymore.

C

Cristina N. Wagner

Not even a 1. Maybe like a -20 This place is a damn joke. They withheld my father’s pain meds, wouldn’t clean his room, left him on a bed with no sheets . I spoke with the DON olla, never fixed anything. Social worker Gloria…nothing fixed. I promise the facility this…. You haven’t heard the last. I have taken actions against the facility. It’s nasty the staff sucks and yall don’t care about the patient. Truly a disgusting to the medical people who care.

E

Erin Jorgenson

The experience at Ignite was wonderful for my mother. She was there for 26 days. Every staff member from the nurses and the aides to the PT/OT therapists and the dietician were all so caring and attentive. The place was always clean and tidy and they kept my mother’s room clean. She was happy there and I could tell. She even got a shampoo/hair cut at the onsite salon. On her last day every one came by her room to say goodbye. Even some of the other patients told her their goodbyes. Overall a wonderful skilled nursing facility. I highly recommend this facility. Thank you Ignite for giving my mom a wonderful experience.