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Lindsey Hall

I had a family member admitted recently and the process was terrible. When you arrive to building no one is friendly, the staff at the nurses station seem very bothered and upset when you approach them. I could not find anyone to help us and approached a male nurse or cna and the instructed me that was not their hall to get the nurse. The facility is also filthy. Disgusting. I observed the housekeeper “cleaning” and it was comical. The marketer was very nice in the process of getting my family member there but once we were there he did to care for our needs or concerns at all. Therapy was very friendly and helpful. We met Jamie in therapy and she was so helpful. although I did witness the director talking very rudely to staff, her name is Rihanna. We can hear everything going on in the hall way. Our nurse was an older blonde lady, her name started with a V I believe it was Vinna, can not remember it because we never saw her. She was not helpful at all, was always sitting at the nurses station talking and laughing with co workers or on her phone. The food is terrible and always cold. I don’t even know how to fix that. On the bright side Zoey our cna was amazing she deserves a raise.

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Pat Edwards

My family member came here after a recent hospital stay for rehab. The building is semi nice because it’s in the newer side but the conditions are deplorable. My family member did not get her meds for more than 24 hours and then she only got half of them. The nurses blamed it on the pharmacy. There is not enough staff members to help anyone, one of the helpers said they have 30 patients. The physical therapists do a good job but the rest of the building barely functions. One of the nurses told me they don’t even work there that they are just an “agency” and only there for one shift. The reviews on this building are obviously padded by workers because one of them mentions a nurse and it’s obviously her family member leaving the review. I met the nurse in the review and she was no help with anything. I never saw her leave the nurses station 1 time or even get off her cell phone. I think her name is Jamie. The food that is served is gross and cold before you get it, but the marketer talks a good game about how great it is, but I wouldn’t ever let my family go back there. I not from Kerrville but there has to be better places, my loved one left and went home with Home Health for therapy. It’s so bad there that I heard one of the staff call it Riverkills.

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Katherine Maynard

I recently toured this facility with a family member and we were very impressed. The staff was warm, welcoming, and knowledgeable. The environment felt clean, comfortable, and supportive. It gave us a lot of peace of mind knowing this is a place that truly cares for its residents. It’s the top choice so far and will most likely be where our loved one goes for rehab.

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Brittany Ye

In spite of some negative reviews, my experience with River Hills Health and Rehab has been nothing short of excellent. The care, attention, and compassion my mother-in-law receives here truly stand out. The facility itself is clean, comfortable, and aesthetically welcoming, which brings peace of mind to our family. With nearly 20 years of experience in healthcare and pharmaceuticals, I can confidently say that the quality of care here meets high professional standards. I also had the pleasure of speaking with Ruben M., a kind and helpful gentleman in leadership. He took the time to answer all our questions, address our concerns, and ease our hesitations. His deep knowledge of the industry and prior experience at other facilities was evident, and it reinforced our confidence in choosing River Hills. We are grateful for the dedication and professionalism of the staff and appreciate the positive direction the facility is taking under new leadership. If you have any questions or concerns, please reach out to their amazing and knowledgeable team.

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Bonnie Mair

I am extremely impressed with the staff at River Hills. From day one, they've been professional, compassionate, and incredibly helpful. They always go above and beyond to ensure my loved one's needs are met, and they consistently keep me informed about any updates or changes. I truly appreciate how responsive they are to all my questions, no matter how small, and their friendly demeanor makes all the difference. It's clear that they genuinely care about the well-being of both the residents and their families. Highly recommend this team for anyone seeking top-notch care and exceptional service!