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Jackie

This facility sure has improved since the new Administrator has come into the doors. The staff truly care and embrace each unique person that provides their care. I have walked through these doors and have noted this myself, since I am a nurse, I would love to be part of this unique team and establishment. TBC…..

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Chris ***

If you are thinking about bringing your elderly loved one to Waterside please don't, go somewhere else. For several months now there have been major infractions in this facility, and the most recent one (2 months) is an astounding rat infestation. The administrator Sophia has been aware of all the problems in this facility, but has made a poor pathetic effort to fix the rat problem. Instead she tries to cover up problems by blaming employees and lying to family of the patients that live at Waterside, in order to maintain a high census and avoid family removing their loved ones to another facility. The rats are everywhere in the ceiling, in the kitchen, in the corridors, in the patient's room and the rat feces and urine odor is most notable at night time. There is colonies of rats everywhere but the best time to hear them and see them is after dark. The residences have reported the rats crawling on them at night in bed and geting bit but Sophia dismisses it as a memory issue for being elderly and mistaken information. And since the rat infestation, Waterside has had more than average sudden deaths among patients almost on a weekly basis, so if you know, friends or family that have their mothers or fathers or loved ones please suggest to have them removed and placed to another safer and cleaner facility. 1-the rat in the trashcan was alive and the location was at a nurses station 2-the rat in the patient's drawer was alive at the time as well with feces underneath 3-the yellow stains on the floor is rat feces and urine 4-the yellow spots and stains the wall and the floor is rat feces and urine

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Skeeter “The big skeet” Mcpeter

My grandfather came to stay here in 2017, 3 weeks later he "mysteriously" contracted Sepsis and died quickly afterwards. I visited him his first week and he informed me they took his blu ray player and TV so I went to the front desk and found out that one of their other employees took it home with them because they didn't think my grandfather wouod be needing it much longer. Worst care facility in the United States

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Kathy Bryson

I regularly provide transportation to and visit a disabled friend who moved this past year to Waterside. I’m impressed with the kindness, patience, and tolerance - given the diverse resident population - of the employees. I’m also grateful to the staff for making my friend happy. She deserves it. Thank you to Waterside employees!

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Deborah Grant

I read a review that indicated Edgewater had been remodeled. . . scary to think what it must have been , if indeed, it was been remodeled. I'd say it can't have been. I will give top marks to the staff. They have been friendly and do listen to concerns. I appreciate the way my sister has been treated. On another note, Edgewater is beyond dreary, antiquated and in serious need of new, cheerful, paint. It is clean and does not smell like I had expected. The furniture is so old and decrepit. Seems to me that it would be conducive to the mental well being of the patients to brighten and cheer up every inch of this place. The dining room does not lend itself to increasing anyones appetite. How sad. Lunch the other day consisted of friend fish, macaroni and cheese and carrots. . .. not any eye appeal for sure and probably about as tasteless as it looked. Is it really that difficult to fix meals that are pleasing to the eye and the palate? They do seem to have fun activities for the residents. . . I'd rather attend an activity than sit in the dreary, sunless, old, boring looking room or reception area if I had to live there. I guess it's always all about the almighty dollar instead of the well-being and mental health of the residents. Shameful.